HVAC Dispatcher in New York

Energy Jobline ZR; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

AFGO Mechanical Services, Inc., a long-standing NYC HVAC service company, is seeking an HVAC Dispatcher in the Long Island City area. This role requires coordinating rapid service, repair, and maintenance calls with a focus on accuracy and timely communication.

The successful candidate will manage high-volume dispatch, align technicians by skill and location, and serve as the main liaison with clients to determine actions.

Qualifications

• Minimum of 3 years of dispatching experience.
• Experience in a high-volume service environment.
• Excellent customer service skills in a business-to-business setting.
• Strong multitasking and organizational abilities.
• Proactive, resourceful, and goal-oriented mindset.
• High school diploma or equivalent.

Responsibilities

• Coordinate and dispatch technicians for scheduled maintenance, emergency, and routine service calls.
• Assign technicians based on skill set, availability, and geographic location.
• Serve as a liaison between technicians and clients to assess service needs and determine appropriate actions.
• Ensure all service requests are handled promptly and efficiently.
• Maintain clear and professional communication with customers and internal staff.
• Demonstrate strong organizational, multitasking, and problem-solving abilities in a fast-paced environment.

Skills

Dispatching

Customer service

Multitasking

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Microsoft Dynamics Field Service

ServiceChannel

FM Pilot

Job description

Job DescriptionJob Description

HVAC Dispatcher

Job Description

A Long Island City-based HVAC service company is seeking a highly organized and detail-oriented HVAC Dispatcher to join our team. The ideal candidate will be proactive, energetic, and capable of managing a high volume of service requests while ensuring timely and efficient coordination of service, repair, and maintenance calls. Strong verbal and written communication skills are essential for effective interaction with both internal teams and external clients.

Key Responsibilities

• Coordinate and dispatch technicians for scheduled maintenance, emergency, and routine service calls
• Assign technicians based on skill set, availability, and geographic location
• Serve as a liaison between technicians and clients to assess service needs and determine appropriate actions
• Ensure all service requests are handled promptly and efficiently
• Maintain clear and professional communication with customers and internal staff
• Demonstrate strong organizational, multitasking, and problem-solving abilities in a fast-paced environment

Required Qualifications

• Minimum of 3 years of dispatching experience
• Experience in a high-volume service environment
• Excellent customer service skills in a business-to-business setting
• Strong multitasking and organizational abilities
• Proactive, resourceful, and goal-oriented mindset
• High school diploma or equivalent

Skills & Experience

• Proficiency in Microsoft Office applications
• Experience with Microsoft Dynamics Field Service
• Familiarity with ServiceChannel and FM Pilot

Company Description

AFGO Mechanical Services, Inc. has been in business for over 25 years and is a growing Commercial HVAC Service Company in the NYC Metropolitan Area. Our office is conveniently located in Long Island City, Queens near the N, Q Train stops.

Company DescriptionAFGO Mechanical Services, Inc. has been in business for over 25 years and is a growing Commercial HVAC Service Company in the NYC Metropolitan Area. Our office is conveniently located in Long Island City, Queens near the N, Q Train stops.