SERVICE DISPATCHER

Air Comfort Service Group; West Babylon (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid time off and holidays

401(k) with company match

Opportunities for advancement and dev.

Supportive team environment

Job summary

Air Comfort Service Group is seeking an experienced Service Dispatcher to coordinate service calls, support technicians, and keep clients informed. You will act as the central hub between clients, field staff, and service managers, prioritizing urgent needs and maintaining accurate work orders.

The role emphasizes strong organizational skills, multi-tasking, and professional communication to ensure timely service delivery across refrigeration, kitchen equipment, and HVAC environments.

Qualifications

• Minimum of 2 years of hands-on dispatching experience in refrigeration, commercial kitchen equipment, HVAC, or a closely related technical service business.
• Understanding of field service operations, including emergency calls, technician scheduling, parts coordination, and return visits.
• Strong organizational skills and the ability to manage multiple service calls without losing track of details.
• Sound judgment balancing urgent client needs, technician availability, and existing commitments.
• Excellent client service skills with clear, professional telephone and written communication.

Responsibilities

• Schedule and dispatch technicians based on technical expertise, location, availability, and service urgency.
• Manage the daily dispatch board and adjust schedules as emergencies, delays, and client needs arise.
• Coordinate service calls, preventive maintenance, and return visits to support timely completion.
• Build efficient routes that maximize technician time and resources.

Skills

Dispatching experience

Organizational skills

Client communication

Problem solving

Dispatch software proficiency

Job description

Air Comfort Service Group is growing, and we are looking for an experienced Service Dispatcher to help keep our service operations running smoothly. We service commercial refrigeration, kitchen equipment, and HVAC systems and need someone who understands the demands of a service business—keeping schedules organized, technicians supported, and clients informed.

As the central point of coordination between our clients, field technicians, and service managers, you will turn incoming requests into timely, well-coordinated service calls. Whether a restaurant’s walk‑in refrigeration system goes down or a building loses heat, you will assess priorities, coordinate the right technician, and keep clients updated. Success requires sound judgment, attention to detail, and the ability to manage shifting priorities while delivering an exceptional client experience.

Dispatching experience in refrigeration, food service equipment, or HVAC is welcome, and experience across more than one is a plus.

Join a growing company where your experience matters, your ideas are welcome, and your contributions directly shape how we serve our clients and support our team.

KEY RESPONSIBILITIES

DISPATCH & SCHEDULING

• Schedule and dispatch technicians based on technical expertise, location, availability, and service urgency
• Manage the daily dispatch board and adjust schedules as emergencies, delays, and client needs arise
• Coordinate service calls, preventive maintenance, and return visits to support timely completion
• Build efficient routes that make effective use of technician time and resources

CLIENT EXPERIENCE & COMMUNICATION

• Respond professionally to service calls and emails, gathering accurate information about equipment, service concerns, and site requirements
• Set clear expectations regarding scheduling and technician arrival, providing proactive updates when plans change
• Take ownership of client inquiries and follow through to ensure concerns reach the appropriate team member
• Handle urgent situations and frustrated clients with patience, professionalism, and a focus on solutions

TECHNICIAN & SERVICE TEAM COORDINATION

• Maintain regular communication with technicians regarding job progress, schedule changes, and follow-up needs
• Coordinate with service managers to match technician capabilities to job requirements and resolve scheduling challenges
• Work with the parts team to confirm availability and readiness before scheduling return visits
• Identify potential delays and communicate issues early to help keep service moving

WORK ORDER ACCURACY & FOLLOW-THROUGH

• Create and maintain accurate work orders, including client information, equipment details, service history, and access instructions
• Monitor open calls and outstanding work to help prevent missed commitments
• Confirm technician notes, labor, parts, and job status are complete for billing and follow-up
• Support improvements in scheduling, communication, and daily service processes

QUALIFICATIONS

REQUIRED EXPERIENCE & SKILLS

• Minimum of 2 years of hands-on dispatching experience in refrigeration, commercial kitchen equipment, HVAC, or a closely related technical service business
• Understanding of field service operations, including emergency calls, technician scheduling, parts coordination, and return visits
• Strong organizational skills and the ability to manage multiple service calls without losing track of details
• Sound judgment when balancing urgent client needs, technician availability, and existing commitments
• Excellent client service skills, with clear, professional telephone and written communication
• Ability to remain composed, adaptable, and accountable in a busy service environment
• Proficiency with dispatch or field service software, email, and standard computer applications

PREFERRED QUALIFICATIONS

• Experience supporting commercial service clients
• Familiarity with refrigeration, commercial kitchen equipment, or HVAC terminology
• Knowledge of Long Island and the New York metropolitan area for scheduling and routing
• Experience coordinating service across multiple trades or divisions

Experience in one or more of our service areas is welcome; experience in all three is not required.

COMPENSATION & BENEFITS

• Annual compensation of $50,000–$65,000, based on experience
• Health, dental, and vision benefits
• Paid time off and holidays
• 401(k) with company match
• Opportunities for advancement and professional development
• A supportive team environment committed to growth and operational excellence

Why Join Our Team

At Air Comfort Service Group, dispatch is not a back-office job. It’s the center of everything we do. You will work alongside skilled technicians and service managers who rely on you, and clients who count on us when their equipment can’t wait.

• Grow with us - We are expanding, and that means real opportunities to take on more responsibility as the company grows
• Your voice matters - We want your ideas on how to run smarter, serve clients better, and support our techs
• Respect for the work - We know how demanding dispatching is, and we value the people who do it well
• A team that has your back - Our techs, managers, and office staff work together to get the job done right
• Stability and support - Competitive pay, benefits, and a company committed to doing things the right way

If you are organized, take pride in great service, and want to be part of a team that values what you bring, we would love to hear from you.

Air Comfort Service Group is an equal opportunity employer. We welcome qualified applicants from all backgrounds and are committed to an inclusive workplace.