Service Dispatcher - HVAC & Plumbing

RCR Consulting Group; Chantilly (VA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Benefits

Paid time off

Full-time, year-round

Job summary

RCR Consulting Group in Northern Virginia seeks a Service Dispatcher for HVAC & plumbing to keep 15+ technicians moving and customers informed. The role is on-site at our Chantilly office, with a focus on efficient dispatching in ServiceTitan and close teamwork with the call center and service team.

The ideal candidate has dispatch experience in HVAC/plumbing, hands-on ServiceTitan skills, and a reliable attendance record.

Qualifications

• Dispatch experience at an HVAC or plumbing service company.
• Hands-on experience with the ServiceTitan dispatch board.
• Ability to work on-site at Chantilly office.

Responsibilities

• Run the daily schedule for 15+ service technicians in ServiceTitan.
• Route calls by location, skill, and urgency to minimize driving.
• Rework the board when delays or emergencies occur.
• Update customers on arrival times to prevent calls.
• Keep job notes, statuses, and capacity current in ServiceTitan.
• Collaborate with call center, service manager, and techs to fill the board.

Skills

Dispatch experience

ServiceTitan

On-site work

Tools

ServiceTitan

Job description

Service Dispatcher (HVAC & Plumbing) - Northern Virginia

Northern Virginia · Full Time · Experienced

$22–28/hour + overtime · Benefits · Paid time off · Full-time, year-round
You've run a dispatch board before. You know what a 98-degree Tuesday does to it. If you can keep 15 technicians moving, customers informed, and your cool when the phones light up, we want to talk.

Who We Are
We’re a family-owned HVAC and plumbing service company based in Chantilly and serving Northern Virginia. Our customers trust us, our techs are good at what they do, and we’re growing. Our dispatch board needs a steady hand.

What You’ll Do

• Run the daily schedule for 15+ service technicians in ServiceTitan
• Route calls by location, skill, and urgency so techs spend less time driving and more time fixing
• Rework the board when a job runs long, a part is missing, or an emergency call comes in
• Update customers on arrival times before they have to call and ask
• Keep job notes, statuses, and capacity in ServiceTitan accurate and current
• Work with the call center, service manager, and techs to fill the board and keep it full

What You Bring

• Required: Dispatch experience at an HVAC or plumbing service company
• Required: Hands-on experience with the ServiceTitan dispatch board
• Required: Ability to work on-site at our Chantilly office
• Calm, quick decisions when the pace picks up
• Reliable attendance and punctuality
• Flexibility for longer days during peak emergency season
• Preferred: Knowledge of Fairfax, Loudoun, and Prince William counties

Why You’ll Like It Here

• Steady, year-round work with no slow-season layoffs
• Techs who answer the radio and managers who make decisions
• Room to grow, since dispatch sits at the center of the business

We arean Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.