HVAC Dispatcher

Benjamin Franklin Plumbing of Long Island; Mansfield (TX); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Paid time off

Employee discounts

Opportunity for advancement

Training & development

Paid holidays

Free uniforms

Job summary

Benjamin Franklin Plumbing of Long Island is looking for a Service Dispatcher in Mansfield, Texas. The ideal candidate will coordinate HVAC technicians and plumbers, ensuring efficient data entry and task assignment. Applicants should have at least 2 years of relevant experience, particularly with Service Titan software.

This position involves both day and night shifts, with some weekends required. Benefits include health insurance, 401(k), and competitive salary.

Qualifications

• Minimum 2 years of home services dispatching experience.
• Working knowledge of Service Titan preferred.
• Strong detail orientation.

Responsibilities

• Serve as the main contact for assigning and routing technicians.
• Maintain accurate data entry for permits and reports.
• Manage information flow with minimal supervision.

Skills

Excellent communication skills

Organizational skills

Reliability and dependability

High stress tolerance

Adaptability

Tools

Service Titan software

Job description

Service Dispatcher

Benjamin Franklin Plumbing and Minuteman Heating & AC are currently seeking a Service Dispatcher who will serve as the main point of contact and communication in the assigning and routing of HVAC Technicians & Plumbers. The ideal candidate will be able to remain calm during stressful situations, have excellent communication skills, be extremely reliable, and be able to manage the flow of information to and from the technicians and plumbers in an accurate and timely fashion.

The primary role for this position is ensuring the right technician/plumber for the right job, managing the flow of information, and data entry (permits, reports, etc.). The ideal candidate will have a minimum of 2 years of home services dispatching experience and a working knowledge of Service Titan software is preferred. This is a mission‑critical position that requires some nights and weekends on a rotating schedule.

Key Responsibilities

• Serve as the main point of contact for assignation and routing of HVAC technicians and plumbers.
• Maintain accurate and timely data entry for permits, reports, and other required documentation.
• Manage flow of information with little supervision.
• Handle scheduling for day shift, night shift, holiday, and weekend availability.
• Possess high stress tolerance and ability to adapt to frequent direction changes.
• Work with Service Titan software and ensure updates are current.

Qualifications

• Minimum 2 years of home services dispatching experience.
• Working knowledge of Service Titan preferred.
• Excellent communication and organizational skills.
• Reliability, dependability, and strong detail orientation.
• High stress tolerance and adaptability.

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Paid holidays

Benefit Conditions

• Waiting period may apply.

Pay Frequency

• Weekly

Work Remotely

• No

Ideal Candidate Traits

• Dependable – reliable more than spontaneous.
• People-oriented – enjoys interacting with people and working on group projects.
• Adaptable/flexible – enjoys doing work that requires frequent shifts in direction and enjoys multi-tasking.
• Detail-oriented – would rather focus on the details of work than the bigger picture.
• High stress tolerance – thrives in a high-pressure environment.

Job Type

• Full-time

Pay

• $18.00 - $21.00 per hour

Schedule

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Work Location

• In person