Service Dispatcher & Front Desk — Growth & Perks

Waterbury Heating & Cooling, Inc.; Sioux Falls (SD); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Top Compensation Package

401k w/ Company Match (up to 4%)

Paid Time Off (2 weeks to start)

Medical Insurance: Health, Dental, Vis

HSA w/ Company Contribution

Company Paid Life Insurance

Company Paid Short-Term Disability

Voluntary AFLAC Insurance Options

Employee Assistance Program

Employee Discount

Tool Allowance

Paid Holidays (6)

Bereavement Pay

Company Events & Parties

Advancement and Growth Opportunities

Descripción de la vacante

Waterbury Heating & Cooling, Inc. in Sioux Falls, SD seeks a service dispatcher/receptionist to be the first contact for customers. You will answer calls, greet guests, schedule appointments, and route inquiries to the proper department with a courteous, professional demeanor.

Duties include assisting walk-ins, entering data into Service Titan, coordinating with techs, processing payments, and scheduling maintenance. Proficiency in Microsoft Office and strong communication are required.

Formación

• High school diploma or equivalent.
• 1–2 years of office/customer service experience required.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized.

Responsabilidades

• Greet and assist walk-in customers purchasing filters, parts, etc.
• Answer phones and transfer calls, collecting information as needed.
• Schedule calls in Service Titan and coordinate with technicians.
• Input data into Service Titan after jobs are completed.
• Take payments over the phone and process payments.
• Schedule annual and bi-annual maintenance contracts.
• Keep filters stocked and ready for customers.
• Sort and deliver mail and assist with other duties.

Conocimientos

Communication

Multitasking

Customer service

Organizational skills

Educación

High school diploma

Herramientas

Service Titan

Microsoft Office

OMS system

Descripción del empleo

Waterbury Heating & Cooling, Inc. in Sioux Falls, SD seeks a service dispatcher/receptionist to be the first contact for customers. You will answer calls, greet guests, schedule appointments, and route inquiries to the proper department with a courteous, professional demeanor.

Duties include assisting walk-ins, entering data into Service Titan, coordinating with techs, processing payments, and scheduling maintenance. Proficiency in Microsoft Office and strong communication are required.