Service Dispatcher

Waterbury Heating & Cooling, Inc.; Sioux Falls (SD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Top Compensation Package

401k w/ Company Match (up to 4%)

Paid Time Off (2 weeks to start)

Medical Insurance: Health, Dental, Vis

HSA w/ Company Contribution

Company Paid Life Insurance

Company Paid Short-Term Disability

Voluntary AFLAC Insurance Options

Employee Assistance Program

Employee Discount

Tool Allowance

Paid Holidays (6)

Bereavement Pay

Company Events & Parties

Advancement and Growth Opportunities

Job summary

Waterbury Heating & Cooling, Inc. in Sioux Falls, SD seeks a service dispatcher/receptionist to be the first contact for customers. You will answer calls, greet guests, schedule appointments, and route inquiries to the proper department with a courteous, professional demeanor.

Duties include assisting walk-ins, entering data into Service Titan, coordinating with techs, processing payments, and scheduling maintenance. Proficiency in Microsoft Office and strong communication are required.

Qualifications

• High school diploma or equivalent.
• 1–2 years of office/customer service experience required.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized.

Responsibilities

• Greet and assist walk-in customers purchasing filters, parts, etc.
• Answer phones and transfer calls, collecting information as needed.
• Schedule calls in Service Titan and coordinate with technicians.
• Input data into Service Titan after jobs are completed.
• Take payments over the phone and process payments.
• Schedule annual and bi-annual maintenance contracts.
• Keep filters stocked and ready for customers.
• Sort and deliver mail and assist with other duties.

Skills

Communication

Multitasking

Customer service

Organizational skills

Education

High school diploma

Tools

Service Titan

Microsoft Office

OMS system

Job description

Since 1950, Waterbury has provided exceptional heating and cooling, plumbing, electrical and duct cleaning services to the Sioux Falls area. At Waterbury, we treat our employees like family and customers like friends! Waterbury’s continued success is driven by each and every employee who embodies these thoughts. At Waterbury you will enjoy a flexible, fun work environment where you have coworkers that give their best effort at work each day and will treat you with respect.

POSITION SUMMARY:

As a service dispatcher/receptionist, you will play an essential role as one of the first interactions a customer has with Waterbury. The service receptionist is responsible for answering all incoming calls and either scheduling an appointment or forwarding them to the appropriate department as well as, greeting guests in a kind, professional manner.

PRIMARY RESPONSIBILITIES:

• Greet and assist walk in customers purchase of filters, parts etc.
• Answer phones and transfer – collect information if needed and follow up.
• Work with the Costco and oms system for new purchase of Lennox equipment.
• Assist with imputing information into Service Titan after job is completed.
• Schedule calls in Service Titan and contact customers as needed.
• Assist in dispatching techs to jobs as needed.
• Take information for delivery and follow through with delivery drivers.
• Take payments and call for payments over the phone.
• Contact and schedule annual and bi-annual maintenance contract appointments.
• Keep filters stocked and available for customers.
• Sort and deliver mail.
• Other duties as assigned.

QUALIFICATIONS:

• Excellent communication and interpersonal skills.
• Ability to promote a positive and productive office culture.
  
• Strong attention to detail.
• Ability to multitask with different, and sometimes conflicting, events happening at the same time.
• Ability to handle difficult customers and situations calmly and professionally.
• Ability to organize and prioritize work.
• Proficient in Microsoft Office Products.

EDUCATION/KNOWLEDGE

• High school diploma or equivalent.
• 1-2 years of office/customer service experience required.

As a growing company, we offer some of the best benefits in the industry. Here's some of our favorites:

• Top Compensation Package
  
• 401k w/ Company Match (up to 4%)
• Paid Time Off (2 weeks to start)
  
• Medical Insurance: Health, Dental, Vision
• HSA w/ Company Contribution
• Company Paid Life Insurance
• Company Paid Short-Term Disability
• Voluntary AFLAC Insurance Options
• Employee Assistance Program
• Employee Discount
• Tool Allowance
• Paid Holidays (6)
• Bereavement Pay
• Company Events & Parties
• Advancement and Growth Opportunities

If you are looking for a change and want to grow with an industry leader, we'd love to hear from you!