Inside Sales Rep/Service Dispatcher

Synergistic International LLC; Tea, Northern (SD, KY); Hybrid; USD 54,443,000 - 63,039,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

HSA

401K retirement w/match

Holiday pay

Vacation pay

Annual company retreat

Employee events

Job summary

Glass Doctor of Sioux Falls is seeking a highly organized Inside Sales Rep/Service Dispatcher (FT) to thrive in a fast-paced, customer-focused environment. The role blends dispatching, sales, and administrative duties, requiring accuracy, effective communication, and a solution-focused approach.

You will schedule technicians, handle high-volume calls, provide quotes, close sales, and ensure smooth job flow from order to invoicing. If you excel at multitasking and want a dynamic team, apply today.

Qualifications

• 2+ years of high-volume call center, inside sales, service dispatch, or home-service experience.
• Strong communication and customer service skills.
• Proven ability to sell and close business over the phone and upsell.
• Highly organized with strong multitasking abilities.
• Comfortable in a fast-paced, team environment.
• Problem solver with attention to detail.
• Tech-savvy with scheduling systems and CRM (Service Titan) and office software; fast typing required.

Responsibilities

• Schedule and dispatch technicians for residential, commercial, and auto glass jobs.
• Optimize daily routes for efficiency and productivity.
• Coordinate job timelines, materials, and customer expectations.
• Manage work orders and ensure accuracy from start to finish.
• Answer inbound calls, provide quotes, and close sales.
• Upsell additional services and identify revenue opportunities.
• Process billing, payments, and job documentation.
• Maintain organized records and communication with customers.

Skills

High-volume call center

Inside sales

Service dispatch

Customer service

Sales closing on phone

Upselling

Multitasking

Team environment

Problem solving

Tech-savvy: Service Titan

Tools

Service Titan

Scheduling software

Office software

Job description

Inside Sales Rep/Service Dispatcher

High-Volume Calls | Sales | Scheduling | Dispatch

At Glass Doctor of Sioux Falls, we don't just install glass—we deliver exceptional customer service experiences from the first call to the final install. As we grow, we're looking to bring on a highly organized, customer-focused, fast paced Inside Sales Rep/Service Dispatcher (FT) who thrives in a highly active, fast-paced environment to play a key role in driving revenue and be a part of our daily operations. Position involves high call volume, inbound/outbound calls, in-store customers, closing/booking jobs, scheduling technicians, interruptions on the fly - the pace is high speed and accuracy is KEY!

What You Do!

Dispatching & Operations

• Schedule & dispatch technicians for residential, commercial, and auto glass jobs
• Optimize daily routes for efficiency and productivity
• Coordinate job timelines, materials, and customer expectations
• Manage work orders and ensure accuracy from start to finish

Inside Sales & Customer Service

• Answer inbound calls and convert inquiries into booked jobs
• Provide quotes, outbound calls follow up on leads/opportunities, and close sales
• Upsell additional services and identify revenue opportunities
• Deliver a professional, friendly, and solution-focused customer experience

Administrative & Support

• Order glass, parts, and materials from vendors (learn varieties of glass)
• Track inventory and ensure job readiness
• Process billing, payments, and job documentation
• Maintain organized records and communication with customers

What We're Looking For!

• * 2+ years of high-volume call center, inside sales, service dispatch, C/S or home-service experience highly desired
• * Strong communication and customer service skills
• * Proven ability to sell and close business over the phone & upsell skills
• * Highly organized with strong multitasking ability
• * Accustomed to working in a highly fast-paced, team environment
• * Problem solver with high attention to detail
• * Tech-Savvy (scheduling systems, CRM "Service Titan", office software) with intermediate to advanced typing skills (fast typing while talking required)

This is NOT a traditional customer service position; it is an Inside Sales Rep with Service Dispatch combined into one!

Compensation & Benefits:

• * Excellent compensation $19-$22/hour (DOE) + annual bonus based on performance.
• *Health insurance/Life Insurance/HSA, AFLAC Supplemental Insurance, holiday pay, vacation pay, 401K retirement w/match, employee events & annual company retreat.
• * Fun, family-owned business, an excellent place to be with the best crew!

Location: 2420 N Bakker Landing Ave, Tea, South Dakota 57064 (I-29 & Tea Exit).

Position available to start ASAP. EOE