Dispatch Pro: Keep Techs Moving in HVAC, Plumbing & Electrical

Beehive Plumbing; Salt Lake City (UT); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical insurance for employees

401(k) with company match

PTO

6 Paid Holidays

Job summary

Beehive Plumbing is seeking a skilled Service Dispatcher to keep our HVAC, plumbing, and electrical teams moving. You will connect customers, technicians, managers, and sales while maintaining smooth daily operations in a fast-paced environment.

Ideal candidates multitask confidently, stay calm under pressure, and provide exceptional customer service. Experience with ServiceTitan or home-service dispatch is a plus and a strong team mindset is essential.

Qualifications

• Loves solving problems
• Can multitask without losing details
• Communicate confidently and professionally
• Stays calm when schedule is busy
• Is organized, proactive and accountable
• Strong customer service mindset
• Works well with technicians, managers, customers and multiple departments
• Willing to pick up the phone and make things happen
• Learns technology and new systems quickly

Responsibilities

• Dispatch technicians and manage daily schedules for maximum efficiency.
• Answer calls and communicate with customers and field technicians.
• Schedule estimates, sold jobs, follow-ups, and service calls.
• Adjust schedules when emergencies, delays, or cancellations happen.
• Manage technician on-call schedules.
• Coordinate with managers, technicians, sales, and customer service teams.
• Debrief technicians after jobs and help resolve customer concerns.
• Pull permits and coordinate inspections.
• Process purchase orders, invoices, warranties, and job documentation.
• Track Quiet Cool & Generac inventory and order equipment as needed.
• Follow up on outstanding customer balances and assist with month-end goals.

Skills

Problem solving

Multitasking

Communication

Calm under pressure

Organized

Customer service

Team collaboration

Proactive

Phone skills

Tech adaptability

Job description

Beehive Plumbing is seeking a skilled Service Dispatcher to keep our HVAC, plumbing, and electrical teams moving. You will connect customers, technicians, managers, and sales while maintaining smooth daily operations in a fast-paced environment.

Ideal candidates multitask confidently, stay calm under pressure, and provide exceptional customer service. Experience with ServiceTitan or home-service dispatch is a plus and a strong team mindset is essential.