Dispatcher Manager

Harris Heating, Plumbing, Air & Electric; Salem (NJ); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Harris Plumbing, Heating, Air, & Electrical is expanding and seeks a Dispatcher Supervisor who can organize and lead our dispatch team for field technicians in a fast-paced environment. In this full-time role, you will schedule staff, resolve delays, monitor performance, and communicate effectively with customers and management while maintaining high service levels.

ServiceTitan experience is a plus; a high-energy, can-do attitude and strong multitasking are essential.

Qualifications

• Organized and able to perform in a fast-paced environment.
• Ability to multitask efficiently.
• High energy with a can-do attitude over phone and in person.
• Dispatching experience (2 years) preferred.

Responsibilities

• Coordinate and manage the scheduling of staff and dispatch of technicians.
• Resolve any issues or delays in the dispatch process.
• Ensure effective communication within the team and with customers and management.
• Monitor technician performance and plan resource allocation.
• Develop processes to improve dispatch efficiency and service quality.
• Summarize and report performance metrics to upper management.

Skills

Scheduling

Team leadership

Communication

Data analysis

Customer service

Tools

ServiceTitan

Job description

Harris Plumbing, Heating, Air, & Electricalis a growing, full-service residential plumbing, heating, air and electrical company located in NJ, PA and DE. Locally-owned and operated, our team provides homeowners in the Tri-State with 5-star residential home services, all delivered through a proven, customer-focused service system. With thousands of positive online reviews, Harris has enjoyed double-digit growth for the past 5 years and continues to be engaged in exciting and aggressive growth plans. Our culture is built on working hard as a team, and when we win, we take time to celebrate and give back to the community.

Harrishas an immediate need for an enthusiastic, self-motivatedDispatcher Supervisor. Successful candidates are organized, able to perform in a fast-paced environment, and able to efficiently multi-task. This is a full-time, non-exempt level position, reporting to the Dispatch Manager.

Salary: $60k to $70k

**SERVICE TITAN EXPERIENCE A PLUS!**

DUTIES AND RESPONSIBILITIES

• Coordinate and manage the scheduling of staff and dispatch of technicians
• Resolve any issues or delays in the dispatch process
• Ensure effective communication within the team and handle escalatedcomplaints
• Must possess a high energy, strong desire to achieve top results with a charismatic, positive "can-do" attitude over the phone and in person
• Recruit, train, and monitor the performance of dispatch team members
• Prepare and present performance reports for upper management
• Develop processes that make the dispatch department more efficient
• Proactively gain and maintain a full understanding of our portfolio of products and services
• Effectively summarize and relay information
• Achieve productivity standards and goals set by the company while maintaining high quality
• Work well independently within guidelines and complete work without requiring follow up
• Must have the ability to analyze data from previous appointments and technician's performance and technical ability, and apply this to new appointments, ensuring the appropriate technician is sent
• Must effectively handle multiple tasks at the same time, while being consistently interrupted by phone calls, emails, and competing priorities
• Enthusiastically communicate opportunities that exist on appointments to encourage and motivate technicians, helping drive performance
• Manage a geographical territory, producing the best outcomes possible from appointments within the assigned territory
• Understand and communicate expectations, following and firmly executing processes
• Detail-oriented, closely monitoring and identifying incorrect work-orders, correcting mistakes and resolving with managers as necessary
• Must possess a can-do, fearless mentality, consistently alerting managers as processes or expectations fail to be met
• Dedication to providing superior customer service

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Experience:

• Dispatching: 2 years (Preferred)

Work Location: In person