Senior Dispatcher for Fast-Paced Field Service Teams

B. Carlson Heating, Air Conditioning & Plumbing; Albuquerque (NM); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Pet Insurance

Employee Discounts

401(k) with 4% Company Match

Paid Time Off

Paid Holidays

Paid Parental Leave

Weekly Pay

Growth opportunities

Job summary

B. Carlson Heating, Air Conditioning & Plumbing in Albuquerque, NM, is seeking an experienced Dispatcher to keep our service operation moving with urgency and accuracy.

This is not an entry-level role and requires dispatch experience in home services, with ServiceTitan experience preferred. You will manage technician schedules, prioritize calls, and communicate clearly with customers and teammates to deliver five-star service.

Qualifications

• Minimum 1-2 years of professional dispatch experience required.
• Experience dispatching field technicians required.
• HVAC, Plumbing, Electrical, or other home service industry experience strongly preferred.
• Experience managing multiple technicians and a high volume of service calls.
• Experience making real-time scheduling and routing decisions.
• ServiceTitan experience strongly preferred.
• Strong understanding of technician productivity, call prioritization, and schedule management.
• Ability to multitask and make decisions quickly in a fast-moving environment.
• Strong customer service and communication skills.
• High school diploma or GED required.
• Proficiency with Microsoft Office or Google Workspace.
• Ability to stay organized, calm, and solution-focused under pressure.

Responsibilities

• Manage and coordinate daily technician schedules in a fast-paced service environment.
• Dispatch technicians based on customer needs, technician skill sets, location, and call priority.
• Monitor schedules throughout the day and make adjustments as priorities change.
• Dispatch and debrief technicians to keep jobs moving efficiently.
• Communicate with customers regarding appointments, scheduling changes, and service needs.
• Work closely with technicians, customer service representatives, and leadership.
• Help maximize technician productivity and available service capacity.
• Identify scheduling challenges before they become problems.
• Maintain accurate information within the dispatching and scheduling system.
• Support daily and monthly operational goals while delivering an excellent customer experience.

Skills

Dispatch experience

Dispatching field technicians

ServiceTitan experience

Microsoft Office or Google Workspace

Education

High school diploma or GED

Tools

ServiceTitan

Microsoft Office

Google Workspace

Job description

B. Carlson Heating, Air Conditioning & Plumbing in Albuquerque, NM, is seeking an experienced Dispatcher to keep our service operation moving with urgency and accuracy.

This is not an entry-level role and requires dispatch experience in home services, with ServiceTitan experience preferred. You will manage technician schedules, prioritize calls, and communicate clearly with customers and teammates to deliver five-star service.