Service Dispatcher & Coordinator — Growth & Benefits

Guild Garage Group; Indian Trail (NC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid Time Off & Paid Holidays

401(k) with company match

Employee discounts & referral bonuses

Ongoing training and development

Growth into senior or leadership roles

Job summary

Tip Top Garage Doors in Charlotte, NC is seeking a dependable Dispatcher to coordinate schedules, support field technicians, and deliver a professional customer experience. The role emphasizes problem-solving, multitasking, and clear communication, with growth opportunities within a growing garage door company.

You’ll optimize routes, document interactions, and act as the main contact for customers while ensuring accurate notes, parts, and payments. DOE pay and benefits are offered.

Qualifications

• High school diploma or equivalent.
• 1–3 years of dispatching, scheduling, or service coordination experience.
• Familiarity with ServiceTitan or similar scheduling software is highly desirable.
• Strong multitasking, organization, and time-management skills.
• Clear, professional written and verbal communication.

Responsibilities

• Schedule and dispatch service and repair calls based on technician location, availability, and skillset.
• Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs.
• Communicate clearly and professionally with technicians, customers, and management throughout the day.
• Review daily jobs to ensure correct skill levels, parts, notes, and payment details are in place.
• Optimize routes to reduce drive time, improve efficiency, and minimize callbacks.
• Serve as a primary point of contact for customers—answering questions and setting clear expectations.
• Accurately document customer interactions and ensure proper follow-up.
• Handle inbound calls and route them appropriately.
• Support the office and operations team with additional administrative tasks as needed.

Skills

Multitasking

Organization

Time management

Written & verbal communication

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Tip Top Garage Doors in Charlotte, NC is seeking a dependable Dispatcher to coordinate schedules, support field technicians, and deliver a professional customer experience. The role emphasizes problem-solving, multitasking, and clear communication, with growth opportunities within a growing garage door company.

You’ll optimize routes, document interactions, and act as the main contact for customers while ensuring accurate notes, parts, and payments. DOE pay and benefits are offered.