Dynamic Dispatcher: Coordinate Field Tech Schedules

Gaithersburg Garage Doors; Rockville (MD); On-site; USD 34,440 - 35,817; Full time

Benefits offered by this job

Health, Vision, Dental

PTO

401k and matching

Employee Discount

Career growth opportunities

Job summary

Gaithersburg Garage Doors is hiring an Experienced Dispatcher to manage daily schedules for technicians and customers. You will coordinate calls, optimize routes, and ensure high levels of customer satisfaction in a fast-paced environment.

The role requires multitasking skills and excellent communication. Benefits include health, dental, vision, PTO, and 401k matching. Join us for world-class training and growth opportunities!

Qualifications

• 2+ years of dispatching and/or customer service experience preferred.
• Experience with home services is a big plus.
• Strong computer proficiency and ability to learn new systems quickly.

Responsibilities

• Efficiently assign and route maintenance and repair calls.
• Manage and update schedules in real-time.
• Optimize technician routes to reduce travel time.
• Serve as a key point of contact for customers.

Skills

Multitasking

Excellent communication skills

Proactive problem-solving

Education

High School Diploma or equivalent

Tools

ServiceTitan

Job description

Gaithersburg Garage Doors is hiring an Experienced Dispatcher to manage daily schedules for technicians and customers. You will coordinate calls, optimize routes, and ensure high levels of customer satisfaction in a fast-paced environment.

The role requires multitasking skills and excellent communication. Benefits include health, dental, vision, PTO, and 401k matching. Join us for world-class training and growth opportunities!