Dynamic Garage Door Service Dispatcher

BANKO OVERHEAD DOORS LLC; Tampa (FL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly rate

Advancement opportunities

Positive work environment

Job summary

Banko Overhead Doors LLC in Tampa, FL is seeking a Garage Door Service Technician Dispatcher to coordinate service routes, dispatch technicians, and ensure accurate routing and information for timely service calls.

The ideal candidate has 2+ years in dispatching or 5+ years in a related role, strong communication, and proficiency with dispatching systems and Microsoft Office. Flexible hours including evenings and weekends may be required.

Qualifications

• 2+ years in a dispatching role or 5 years in a relatable role.
• Familiarity with garage door systems and terminology is a plus.
• Excellent communication skills, both verbal and written.
• Ability to work well under pressure in a fast-paced environment.
• High school diploma or equivalent.

Responsibilities

• Schedule service appointments based on technician's availability and customer preferences.
• Dispatch service technicians to assigned jobs, providing them with all necessary information and directions.
• Monitor technician schedules and job progress to ensure on-time arrivals and completion of service calls.
• Communicate with customers regarding appointment confirmations, estimated arrival times, and any delays or changes to their service appointments.
• Maintain accurate records of service requests, appointments, and technician assignments in the dispatching system.
• Coordinate with other departments, such as sales and installation, to prioritize and schedule service calls effectively.
• Handle customer inquiries and complaints professionally and courteously, seeking resolutions to ensure customer satisfaction.
• Receive incoming service requests from customers via phone, email, or online platforms.
• Gather relevant information from customers, including their contact details, location, and description of the issue.

Skills

Dispatching

Communication

Organizational skills

Multitasking

Customer service

Microsoft Office Suite

Dispatching systems

Education

High school diploma or equivalent

Tools

Dispatching systems

Microsoft Office Suite

Job description

Banko Overhead Doors LLC in Tampa, FL is seeking a Garage Door Service Technician Dispatcher to coordinate service routes, dispatch technicians, and ensure accurate routing and information for timely service calls.

The ideal candidate has 2+ years in dispatching or 5+ years in a related role, strong communication, and proficiency with dispatching systems and Microsoft Office. Flexible hours including evenings and weekends may be required.