Service Dispatch Coordinator – Fast-Paced Ops

Guild Garage Group; Charlotte (NC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay $17–$20/hr

Paid time off

401(k) with company match

Employee discounts

Job summary

Tip Top Garage Doors in Charlotte, NC is seeking a dependable Dispatcher to coordinate service calls, support field technicians, and ensure a professional customer experience. The role requires strong multitasking and clear communication in a fast-paced environment.

Ideal candidates have 1–3 years of dispatching or service coordination experience and familiarity with scheduling software like ServiceTitan. Growth opportunities exist within the team as operations expand.

Qualifications

• 1–3 years of dispatching, scheduling, or service coordination experience.
• Strong multitasking, organization, and time-management skills.
• Clear, professional written and verbal communication.

Responsibilities

• Schedule and dispatch service and repair calls based on technician location, availability, and skillset.
• Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs.
• Communicate clearly with technicians, customers, and management throughout the day.
• Review daily jobs to ensure correct skill levels, parts, notes, and payment details.
• Optimize routes to reduce drive time, improve efficiency, and minimize callbacks.
• Serve as a primary point of contact for customers—answering questions and setting clear expectations.
• Accurately document customer interactions and ensure proper follow-up.
• Handle inbound calls and route them appropriately.
• Support the office and operations team with additional administrative tasks as needed

Skills

Dispatching

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Tip Top Garage Doors in Charlotte, NC is seeking a dependable Dispatcher to coordinate service calls, support field technicians, and ensure a professional customer experience. The role requires strong multitasking and clear communication in a fast-paced environment.

Ideal candidates have 1–3 years of dispatching or service coordination experience and familiarity with scheduling software like ServiceTitan. Growth opportunities exist within the team as operations expand.