Service Dispatcher & Coordinator - Field Ops Maestro

Archer-Mechanical-; Salt Lake City (UT); On-site; USD 48,000 - 58,000; Full time

Job summary

Archer Mechanical in Salt Lake City is seeking a dedicated full-time Service Dispatcher and Coordinator to join our Building Services team. You will act as the air-traffic controller for field operations, matching the right technician to the right job with the right details so nothing falls through the cracks.

This in-person role reports to our Salt Lake City location. Qualified candidates have 2+ years in dispatching or service coordination within field-service trades, strong CRM and field

Qualifications

• Minimum 2+ years of dispatching or service coordination experience in a field-service trade or comparable logistics environment.
• Calm and decisive under pressure with the ability to manage a full board and high phone volume without dropping details.
• Strong proficiency with field-service management software and CRMs, with the ability to quickly adapt to new digital tools.
• Positive, team-oriented communication skills with a detail-oriented and adaptable mindset.

Responsibilities

• Own the service dispatch board and prioritize reactive service calls and preventative maintenance schedules.
• Match each job to the appropriate technician based on customer priority, skills/certifications, and location.
• Lead quality enforcement on field work orders and ensure complete, clean tickets before billing.
• Serve as the primary point of contact for customer inquiries, job-status updates, and 24-hour advance visit confirmations.
• Manage technician schedules, time-off calendars, and certifications to ensure coverage.
• Log every quote and opportunity into the CRM within one business day; maintain clean customer/job records.
• Coordinate parts and tool availability with field technicians to optimize ticket holds and billing.
• Communicate professionally and warmly with customers, field technicians, and internal teams to represent Archer Mechanical.

Skills

Dispatching

Scheduling

Service coordination

CRM software

Communication

Attention to detail

Tools

ServiceTitan

FieldConnect

BuildOps

XOi

PipeDrive

Job description

Archer Mechanical in Salt Lake City is seeking a dedicated full-time Service Dispatcher and Coordinator to join our Building Services team. You will act as the air-traffic controller for field operations, matching the right technician to the right job with the right details so nothing falls through the cracks.

This in-person role reports to our Salt Lake City location. Qualified candidates have 2+ years in dispatching or service coordination within field-service trades, strong CRM and field