Field Service Dispatch Lead | Scheduling & Coordination

Archer Mechanical, Inc.; Salt Lake City (UT); On-site; USD 48,000 - 58,000; Full time

Job summary

Archer Mechanical, Inc. is seeking a full-time Service Dispatcher and Coordinator in Salt Lake City to act as the air-traffic controller for our Building Services division, matching the right technician to the right job with the right details so nothing falls through the cracks.

This role requires you to report in person at our Salt Lake City location and take ownership of the dispatch board, prioritizing reactive service calls and preventive maintenance schedules.

Qualifications

• 2+ years dispatching, scheduling, or service coordination experience in a field-service trade or logistics environment.
• Calm and decisive under pressure with the ability to manage a full board and high phone volume.
• High level of attention to detail with accountability for documentation standards.
• Strong proficiency with field-service management software and CRMs; adaptability to new tools.
• Positive, team-oriented communication skills.

Responsibilities

• Take ownership of the service dispatch board and prioritize reactive service calls and maintenance schedules.
• Match each job to the appropriate technician based on priority, skills/certifications, and location.
• Lead quality assurance on field work orders and ensure complete tickets before billing.
• Serve as the primary point of contact for customer inquiries and job-status updates.
• Manage technician time-off calendars, certifications, on-call rotations, and coverage gaps.
• Log quotes and opportunities into our CRM within one business day with clean records.
• Coordinate with field technicians on diagnostics and parts ETAs to optimize tickets.
• Represent Archer Mechanical professionally in all customer, field, and internal interactions.

Skills

Dispatching experience

Scheduling

Service coordination

CRM proficiency

Communication skills

Attention to detail

HVAC/plumbing knowledge

Tools

ServiceTitan

FieldConnect

BuildOps

XOi

PipeDrive

Job description

Archer Mechanical, Inc. is seeking a full-time Service Dispatcher and Coordinator in Salt Lake City to act as the air-traffic controller for our Building Services division, matching the right technician to the right job with the right details so nothing falls through the cracks.

This role requires you to report in person at our Salt Lake City location and take ownership of the dispatch board, prioritizing reactive service calls and preventive maintenance schedules.