Field Operations Dispatcher: Real-Time Scheduling & Support

CMT Engineering Laboratories; West Valley City (UT); On-site; USD 34,000 - 41,000; Full time

Job summary

CMT Technical Services is seeking a highly organized Dispatcher in West Valley City, UT to coordinate field operations, drivers, and service teams. The role focuses on scheduling, real-time updates, and resource allocation to keep projects on track.

The ideal candidate will have dispatching or logistics experience, strong communication skills, and the ability to handle high-pressure situations while maintaining excellent service and safety standards.

Qualifications

• High school diploma or equivalent.
• Experience in dispatching, logistics, transportation, emergency services, or customer service.
• Strong communication and multitasking abilities.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Proficiency with dispatch software, GPS systems, or scheduling tools.
• Strong organizational and problem-solving skills.
• Ability to work flexible hours as needed.

Responsibilities

• Coordinate and schedule drivers, technicians, and service teams based on workload, location, and project priorities.
• Communicate real-time updates with field staff, customers, and internal teams.
• Respond to delays, emergencies, and schedule changes by reallocating resources effectively.
• Maintain accurate records of calls, assignments, service times, and job details.
• Utilize dispatch software and GPS systems to track vehicles and manage workflow.
• Provide excellent customer service by handling inquiries, resolving issues, and confirming appointments.
• Collaborate with operations and project managers to improve efficiency and reduce downtime.
• Ensure compliance with company policies, safety standards, and applicable regulations.

Skills

Dispatching experience

Logistics

Customer service

Strong communication

Multitasking

Decision making under pressure

Flexibility

Education

High school diploma

Tools

Dispatch software

GPS systems

Scheduling tools

Job description

CMT Technical Services is seeking a highly organized Dispatcher in West Valley City, UT to coordinate field operations, drivers, and service teams. The role focuses on scheduling, real-time updates, and resource allocation to keep projects on track.

The ideal candidate will have dispatching or logistics experience, strong communication skills, and the ability to handle high-pressure situations while maintaining excellent service and safety standards.