Service Dispatcher & Coordinator

Archer Mechanical, Inc.; Salt Lake City (UT); On-site; USD 48,000 - 58,000; Full time

Job summary

Archer Mechanical, Inc. is seeking a full-time Service Dispatcher and Coordinator in Salt Lake City to act as the air-traffic controller for our Building Services division, matching the right technician to the right job with the right details so nothing falls through the cracks.

This role requires you to report in person at our Salt Lake City location and take ownership of the dispatch board, prioritizing reactive service calls and preventive maintenance schedules.

Qualifications

• 2+ years dispatching, scheduling, or service coordination experience in a field-service trade or logistics environment.
• Calm and decisive under pressure with the ability to manage a full board and high phone volume.
• High level of attention to detail with accountability for documentation standards.
• Strong proficiency with field-service management software and CRMs; adaptability to new tools.
• Positive, team-oriented communication skills.

Responsibilities

• Take ownership of the service dispatch board and prioritize reactive service calls and maintenance schedules.
• Match each job to the appropriate technician based on priority, skills/certifications, and location.
• Lead quality assurance on field work orders and ensure complete tickets before billing.
• Serve as the primary point of contact for customer inquiries and job-status updates.
• Manage technician time-off calendars, certifications, on-call rotations, and coverage gaps.
• Log quotes and opportunities into our CRM within one business day with clean records.
• Coordinate with field technicians on diagnostics and parts ETAs to optimize tickets.
• Represent Archer Mechanical professionally in all customer, field, and internal interactions.

Skills

Dispatching experience

Scheduling

Service coordination

CRM proficiency

Communication skills

Attention to detail

HVAC/plumbing knowledge

Tools

ServiceTitan

FieldConnect

BuildOps

XOi

PipeDrive

Job description

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Service Dispatcher & Coordinator

Direct Jobs Salt Lake City, UT, US

8 days ago Requisition ID: 1043

Salary Range: $48,000.00 To $58,000.00 Annually

Archer Mechanical is currently seeking a dedicated full-time Service Dispatcher and Coordinator to join our team.

Archer Mechanical specializes in sustainable mechanical and plumbing systems, providing a design-build, design-assist, new construction, additions, remodels, retrofits, service and preventative maintenance.

The organization has been established since 1987 and has continued to grow rapidly over the past 39 years. Archer Mechanical produces a higher-value product cost-effectively and efficiently using progressive construction planning technologies, advanced construction materials, and manufacturing methods, reducing safety risks, schedule durations, and congestion on the job site while enhancing the construction results

We are looking for a Service Dispatcher / Coordinator to serve as the air-traffic controller and command center for our Building Services division. As we scale our field team, this seat owns the work going out the door—matching the right technician to the right job with the right details so nothing falls through the cracks. We are looking for a Service Dispatcher / Coordinator to serve as the air-traffic controller and command center for our Building Services division. As we scale our field team, this seat owns the work going out the door—matching the right technician to the right job with the right details so nothing falls through the cracks. This position is expected to report in person full time at our location in Salt Lake City.

Take Ownership: Be self-motivated and take high-level ownership of the service dispatch board, prioritizing reactive service calls and preventative maintenance schedules.

Board Operations: Match each job to the appropriate technician based on customer priority, technical skills/certifications, and geographic location.

Quality Assurance & Closeout: Lead quality enforcement on field work orders; bounce back incomplete tickets (missing photos, customer checkout, or receipts) to technicians before sending clean files to billing.

Customer Communication: Serve as the primary point of contact for customer inquiries, job-status updates, and 24-hour advance visit confirmations.

Field Logistics: Manage technician time-off calendars, track certification expirations, administer on-call rotations, and flag potential coverage gaps.

Data & CRM Management: Log every quote and opportunity into our CRM within one business day while maintaining clean, organized customer and job records.

Parts & Tool Tracking: Coordinate with field technicians on diagnostics and parts ETAs to make smart decisions on ticket holds versus split billings.

Professionalism: Communicate professionally and warmly with customers, field technicians, and internal teams to represent Archer Mechanical.

Critical Qualifications:

Minimum 2+ years of dispatching, scheduling, or service coordination experience in a field-service trade (HVAC, plumbing, electrical, or mechanical) or comparable logistics environment.

Calm and decisive under pressure with the ability to manage a full board and high phone volume without dropping details.

High level of attention to detail with a willingness to hold field technicians accountable to documentation standards.

Strong proficiency with field-service management software and CRMs, with the ability to quickly adapt to new digital tools.

Positive, team-oriented communication skills with a detail-oriented and adaptable mindset.

Preferential Qualifications:

Direct trade experience or familiarity with HVAC and plumbing terminology, parts, and job rhythms.

Hands-on experience with field software such as ServiceTitan, FieldConnect, BuildOps, XOi, or PipeDrive.

Strong geographic and routing knowledge of the Wasatch Front and surrounding service areas.