Service Dispatcher & Coordinator

The Raymond; Chalfont (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO & holidays

401(k) match

Medical & dental

Vision coverage

Career development

Job summary

Pengate Handling Systems in Chalfont, PA is seeking a Service Coordinator (Dispatcher) to join our team. You will receive customer service calls, schedule with technicians, and prepare quotes. This role emphasizes billing support, accurate data management, and collaboration with service staff to maximize efficiency.

Strong communication and MS Office/CRM skills are essential. Join our team to ensure smooth field operations, maintain service records, and help deliver top-tier material handling

Qualifications

• High School Diploma or equivalent.
• Minimum 2 years' experience in customer service.
• Billing experience preferred.
• Verbal and written communication skills.
• Proficiency with MS Office (Word, PowerPoint, Excel, Outlook) and CRM.

Responsibilities

• Receive service calls from customers.
• Process work orders utilizing the current business management system.
• Maintain and schedule Planned Maintenance agreements.
• Handle special billing needs for customers.
• Maintain an accurate database.
• Provide support for technicians to obtain maximum efficiency.
• Process warranty claims.
• Track technicians time weekly through reports and verify that all time was billed.
• Receive, review, and challenge paperwork.
• Complete installation reports for all new equipment.
• Issue purchase order numbers to vendors as needed.
• Support policies and procedures of the computer system and the company.
• Order and follow up on parts issues for technicians.
• Coordinate service with subcontractors at customer location.
• Arrange freight for service and support equipment and materials.
• Prepare customer quotes needed from field service technicians.
• Additional duties as required or assigned.

Skills

Customer service

Verbal communication

Written communication

Education

High School Diploma

Tools

MS Office

CRM

Job description

Pengate Handling Systems in Chalfont, PA is seeking a Service Coordinator (Dispatcher) to join our team. You will receive customer service calls, schedule with technicians, and prepare quotes. This role emphasizes billing support, accurate data management, and collaboration with service staff to maximize efficiency.

Strong communication and MS Office/CRM skills are essential. Join our team to ensure smooth field operations, maintain service records, and help deliver top-tier material handling