Service Coordinator

Raymond Corp.; Northern (KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Generous PTO

401(k) with match

Comprehensive medical benefits

Opportunities for advancement

Job summary

Pengate Handling Systems, the premier Raymond Solutions & Service Center in the Northeast, is hiring a Service Coordinator (Dispatcher) to join our team. You will receive service calls, schedule with technicians, prepare proposals, and facilitate service billing and information flow among customers, technicians and departments.

The ideal candidate has a high school diploma, 2 years of customer service experience, billing experience preferred, and strong communication.

Qualifications

• Receive and schedule service calls and coordinate with technicians.
• Prepare customer proposals and assist with service billing.
• Maintain accurate customer data and records.
• Communicate effectively with customers, technicians and departments.

Responsibilities

• Receive service calls from customers.
• Process work orders in the management system.
• Maintain and schedule Planned Maintenance agreements.
• Handle special billing needs for customers.
• Maintain an accurate database.
• Provide support for technicians to maximize efficiency.
• Process warranty claims.
• Track technicians' time weekly and ensure proper billing.
• Coordinate service with subcontractors at customer locations.

Skills

Customer service

Billing experience

Verbal and written communication

MS Office proficiency

CRM experience

Education

High School Diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

4373 County Line Road, Chalfont , Pennsylvania 18914 , United States

Full-time/Part-time

Full-time

Job Description

As the premiere Raymond Solutions & Service Center in the Northeast,Pengate Handling Systemsbuilt a reputation based on cutting-edge innovation, quality products and outstanding service. In addition to the full line of Raymond forklifts and equipment, we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity.

Pengate Handling Systems is hiring a Service Coordinator (Dispatcher) to join our team!This individual will be Responsible for receiving incoming service calls from customers, interacting/scheduling with service technicians, preparing customer proposals, facilitating service billing and the distribution of service-related information between customers, technicians and other departments as needed.

What You’ll Do

• Receive service calls from customers.
• Process work orders utilizing the current business management system.
• Maintain and schedule Planned Maintenance agreements.
• Handle special billing needs for customers.
• Maintain an accurate database.
• Provides support for technicians to obtain maximum efficiency.
• Process warranty claims.
• Track technicians time weekly through reports and verify that all time was billed.
• Receive, review, and challenge paperwork.
• Complete installation reports for all new equipment.
• Issue purchase order numbers to vendors as needed.
• Support policies and procedures of the computer system and the company.
• Order and follow up on parts issues for technicians.
• Coordinate service with subcontractors at customer location.
• Arrange freight for service and support equipment and materials.
• Prepare customer quotes needed from field service technicians.
• Additional duties as required or assigned.

What You’ll Need

• High School Diploma or equivalent
• Minimum 2 years' experience in customer service
• Billing experience preferred
• Verbal and written communication skills.
• Proficiency with MS Office (Word, PowerPoint, Excel, Outlook) and CRM, computer programs

Benefits of working at Pengate

• Generous PTO and 8 paid holidays
• 401(k) w/ match
• Comprehensive medical benefits, dental plans, and vision coverage
• Opportunities for advancement and ongoing professional development

Pengate Handling Systems is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. All human relations decisions will not be based on persons’ race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team at [e-mail]

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

The Raymond Corporation is an E-Verify Employer.

Opt-Out Request Honored