Service Coordinator

Pengate Handling Systems, Inc.; Chalfont (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

PTO & holidays

401(k) matching

Medical, dental, vision benefits

Career development

Job summary

Pengate Handling Systems, a premiere Raymond Solutions & Service Center in the Northeast, is hiring a Service Coordinator (Dispatcher). You will receive service calls, schedule technicians, prepare proposals, and facilitate service billing, acting as the information hub between customers, techs and other departments.

Ideal candidates have at least 2 years in customer service, strong communication, and proficiency with MS Office and CRM systems.

Qualifications

• Minimum 2 years of experience in customer service.
• Verbal and written communication skills.
• Proficiency with MS Office (Word, PowerPoint, Excel, Outlook) and CRM.
• Billing experience preferred.

Responsibilities

• Receive service calls from customers.
• Process work orders using the current business management system.
• Maintain and schedule Planned Maintenance agreements.
• Handle special billing needs for customers.
• Prepare customer quotes from field service technicians.
• Coordinate service with subcontractors at customer location.
• Arrange freight for service and support equipment and materials.

Skills

Customer service

Verbal & written communication

Time management

Education

High School Diploma or equivalent

Tools

MS Office

CRM

Job description

As the premiere Raymond Solutions & Service Center in the Northeast, Pengate Handling Systems built a reputation based on cutting-edge innovation, quality products and outstanding service. In addition to the full line of Raymond forklifts and equipment, we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity.

Pengate Handling Systems is hiring a Service Coordinator (Dispatcher) to join our team!

This individual will be Responsible for receiving incoming service calls from customers, interacting/scheduling with service technicians, preparing customer proposals, facilitating service billing and the distribution of service-related information between customers, technicians and other departments as needed.

What You’ll Do

• Receive service calls from customers.
• Process work orders utilizing the current business management system.
• Maintain and schedule Planned Maintenance agreements.
• Handle special billing needs for customers.
• Maintain an accurate database.
• Provides support for technicians to obtain maximum efficiency.
• Process warranty claims.
• Track technicians time weekly through reports and verify that all time was billed.
• Receive, review, and challenge paperwork.
• Complete installation reports for all new equipment.
• Issue purchase order numbers to vendors as needed.
• Support policies and procedures of the computer system and the company.
• Order and follow up on parts issues for technicians.
• Coordinate service with subcontractors at customer location.
• Arrange freight for service and support equipment and materials.
• Prepare customer quotes needed from field service technicians.
• Additional duties as required or assigned.

What You’ll Need

• High School Diploma or equivalent
• Minimum 2 years' experience in customer service
• Billing experience preferred
• Verbal and written communication skills.
• Proficiency with MS Office (Word, PowerPoint, Excel, Outlook) and CRM, computer programs

Benefits Of Working At Pengate

• Generous PTO and 8 paid holidays
• 401(k) w/ match
• Comprehensive medical benefits, dental plans, and vision coverage
• Opportunities for advancement and ongoing professional development

Pengate Handling Systems is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. All human relations decisions will not be based on persons’ race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team at [e-mail]