Service Dispatcher: Coordinate Field Techs & Maintenance

Crown; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Drug

Flexible Benefits Plan

401K Retirement Savings Plan

Life and Disability Benefits

Paid Parental Leave

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation is seeking a dispatcher to coordinate field service operations and maintenance scheduling. You will manage service requests, dispatch technicians, and ensure timely responses to customer needs from our Houston-area operations.

Ideal candidates will have strong phone and computer skills, the ability to multitask, and familiarity with the service territory. This is a full-time on-site role with comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• Less than 2 years related experience.
• Proficient computer and data entry skills.
• Strong phone and communication abilities.

Responsibilities

• Schedule service repairs and dispatch field service technicians to customer locations based on location and technician skills.
• Schedule and dispatch planned maintenance to ensure timely completion.
• Receive service requests, enter information into the computer, and assist with paperwork and reports.
• Coordinate with vendors and may schedule service vans or rental fleet maintenance.

Skills

Phone skills

Communication

Organizational skills

Math skills

Computer skills

Microsoft Office

Leadership

Multitasking

Territory familiarity

Education

High school diploma or equivalent

Job description

Crown Equipment Corporation is seeking a dispatcher to coordinate field service operations and maintenance scheduling. You will manage service requests, dispatch technicians, and ensure timely responses to customer needs from our Houston-area operations.

Ideal candidates will have strong phone and computer skills, the ability to multitask, and familiarity with the service territory. This is a full-time on-site role with comprehensive benefits.