Service Dispatcher

Crown; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Drug

Flexible Benefits Plan

401K Retirement Savings Plan

Life and Disability Benefits

Paid Parental Leave

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation is seeking a dispatcher to coordinate field service operations and maintenance scheduling. You will manage service requests, dispatch technicians, and ensure timely responses to customer needs from our Houston-area operations.

Ideal candidates will have strong phone and computer skills, the ability to multitask, and familiarity with the service territory. This is a full-time on-site role with comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• Less than 2 years related experience.
• Proficient computer and data entry skills.
• Strong phone and communication abilities.

Responsibilities

• Schedule service repairs and dispatch field service technicians to customer locations based on location and technician skills.
• Schedule and dispatch planned maintenance to ensure timely completion.
• Receive service requests, enter information into the computer, and assist with paperwork and reports.
• Coordinate with vendors and may schedule service vans or rental fleet maintenance.

Skills

Phone skills

Communication

Organizational skills

Math skills

Computer skills

Microsoft Office

Leadership

Multitasking

Territory familiarity

Education

High school diploma or equivalent

Job description

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Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Posting External

Job Duties

• Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines.
• Schedule and dispatch planned maintenance to ensure timely completion.
• Receive service requests from customers and coworkers. Enter information into the computer. Assist with paperwork and prepare reports.
• May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors.

Minimum Qualifications

• Less than 2 years related experience
• High school diploma or equivalent

Preferred Qualifications

• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask
• Familiarity with the service territory.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities

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