Service Dispatcher

Crown Equipment Corporation

Houston (TX)

On-site

USD 22,000 - 30,000

Full time

2 days ago

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Benefits offered by this job

Health/Dental/Vision/Prescription Drug

401K Retirement Savings Plan

Paid Parental Leave

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation in Houston, TX is seeking a Dispatcher to coordinate field service repairs and planned maintenance. You will schedule technicians, enter requests, and prepare reports to keep customers' machines running.

The role requires strong phone and computer skills, teamwork, and the ability to multitask. No sponsorship; US work authorization required.

Qualifications

High school diploma or equivalent.
Less than 2 years related experience.

Responsibilities

Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines.
Schedule and dispatch planned maintenance to ensure timely completion.
Receive service requests from customers and coworkers. Enter information into the computer. Assist with paperwork and prepare reports.
May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors.

Skills

Phone skills

Communication

Organizational skills

Math skills

Computer skills

MS Office

Leadership

Technical knowledge

Multitasking

Service territory familiarity

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Company Description

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Location

Houston, TX, US, 77007

Company Description

Job Duties

Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines.
Schedule and dispatch planned maintenance to ensure timely completion.
Receive service requests from customers and coworkers. Enter information into the computer. Assist with paperwork and prepare reports.
May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors.

Minimum Qualifications

Less than 2 years related experience
High school diploma or equivalent

Preferred Qualifications

Excellent phone skills
Good communication, organizational, math and computer skills
Experience with Microsoft Office
Leadership skills, technical experience and knowledge a plus
Ability to multitask
Familiarity with the service territory.

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation And Benefits

Crown offers an excellent wage and benefits package for full-time employees including