Customer Care & Dispatch Specialist

Crown; Stow (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Drug

401K Retirement Savings Plan

Paid Parental Leave

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation in Ohio is seeking a Customer Service Representative to handle incoming calls from Crown customers and service technicians, dispatch field staff, and manage payroll hours. This role supports multiple departments and maintains accurate records.

Qualified candidates have a high school diploma, less than 2 years of experience, strong phone and computer skills, and the ability to multitask. Crown offers comprehensive benefits and a supportive work environment.

Qualifications

• Less than 2 years related experience.
• High school diploma or equivalent.

Responsibilities

• Process incoming calls from Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Skills

Phone skills

Verbal communication

Organizational skills

Math skills

Computer skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Crown Equipment Corporation in Ohio is seeking a Customer Service Representative to handle incoming calls from Crown customers and service technicians, dispatch field staff, and manage payroll hours. This role supports multiple departments and maintains accurate records.

Qualified candidates have a high school diploma, less than 2 years of experience, strong phone and computer skills, and the ability to multitask. Crown offers comprehensive benefits and a supportive work environment.