Service Dispatcher, Customer Care - Dallas, TX

Ford Audio-Video; Irving (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Join Ford Audio Video as a Service Dispatcher in Irving, TX, where you'll manage technician schedules and service requests in a fast-paced technical environment. This role values innovation and offers comprehensive benefits, including health insurance and career advancement opportunities. Ideal candidates have experience in AV service coordination, customer support, and strong organizational skills.

Benefits

Comprehensive Benefits

Ongoing Industry Training

Career Advancement Opportunities

Qualifications

• AV or tech service dispatch experience in a technical setting.
• Solid understanding of audiovisual equipment and service workflows.
• Proven ability to manage multiple priorities with accuracy.

Responsibilities

• Coordinate AV service technicians based on customer needs.
• Open, update, and complete work orders; process customer invoices.
• Act as the go-to contact for service issues and triage client needs.

Skills

Customer Service

Coordination

Technical Understanding

Attention to Detail

Tools

Microsoft Office

Service Software/CRM Platforms

Job description

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Why Join Ford AV?

At Ford AV, we don’t just deliver technology—we create extraordinary experiences. As a trusted leader in the AV industry for over 50 years, we partner with top companies, universities, and government agencies to design and implement cutting-edge audiovisual solutions.

Job Description

Why Join Ford AV?

At Ford AV, we don’t just deliver technology—we create extraordinary experiences. As a trusted leader in the AV industry for over 50 years, we partner with top companies, universities, and government agencies to design and implement cutting-edge audiovisual solutions.

When you join Ford AV, you’ll be part of a team that values innovation, collaboration, and growth. We offer:

• Ongoing Industry Training to keep your skills sharp and your career moving forward.
• Comprehensive Benefits PTO & Major Holidays, Health & Life Insurance, 401k Matching, Discretionary Profit Sharing
• Career Advancement Opportunities in an industry-leading company.
• A Collaborative Culture where ideas thrive, and successes are celebrated.
  
  

Description

This role supports our busy Service Center and is ideal for someone with experience coordinating service in a technical environment. If you’re organized, tech-savvy, and proactive in managing service tickets and technician schedules, we’d love to meet you.

What You’ll Do

• Dispatch & Schedule: Coordinate AV service technicians based on customer needs and ticket urgency.
• Manage Service Requests: Open, update, and complete work orders; process customer invoices; handle vendor warranty claims.
• Inventory Coordination: Track and request parts and materials for timely job completion.
• Customer Support: Act as the go-to contact for service issues; triage client needs with professionalism and urgency.
• Administrative Excellence: Juggle multiple tasks while maintaining accurate records and clear communication.
  
  

What We’re Looking For

Required:

AV or tech service dispatch experience, or similar coordination in a fast-paced technical setting.

Solid understanding of audiovisual equipment, service workflows, or support processes.

Strong customer service background with a focus on issue resolution and clear communication.

High proficiency with Microsoft Office, 10-key, and service software/CRM platforms.

Proven ability to manage multiple priorities with accuracy and composure.

Preferred:

• Familiarity with AV integration, broadcast systems, or field service environments.
• Experience working with vendors, warranty claims, or technical service escalations.
  
  

How To Know You’re a Fit

• You’ve worked in AV service, low-voltage dispatch, or technical customer support.
• You know how to juggle multiple technician schedules without dropping the ball.
• You’ve been the calm voice that brings clarity when clients are dealing with tech issues.
  
  

Ready to Apply?

Join a team that values your coordination skills, supports your growth, and empowers you to deliver outstanding customer care.

Apply today at: www.fordav.com/careers

Drug-Free Workplace Ford is committed to maintaining a drug-free workplace and, therefore, all employees are subject to drug testing. Moreover, pre-employment, random, reasonable suspicion and/or post-accident drug testing may be conducted in accordance with company policy and all applicable laws to ensure a safe and healthy work environment. All applicants for this position tentatively selected for employment at Ford are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result. EOE/AA/M/F/D/V. Physical Requirements The physical requirements of this role play a pivotal role in ensuring job performance and success. The employee will be engaged in extended periods of sitting while operating a wide range of office equipment. While the work primarily involves sedentary tasks, there may be occasions that call for standing, walking, reaching, talking, hearing, and move objects weighing up to 50 pounds. It is essential for employees to possess proficiency in utilizing standard office tools like computers, printers, and telephones. Furthermore, adequate manual dexterity and eyesight are necessary to effectively handle tasks involving reading, writing, interpreting, and managing paperwork with precision and efficiency. In a typical office setting, the employee will communicate and engage with minimal exposure to excessive noise or adverse environmental conditions. Although the role mainly takes place indoors, there might be occasional exposure to outdoor elements such as heat, cold and environmental elements.

Company Description

Ford Audio Video (Ford AV) is a premier AV integrator specializing in the design, installation, and service of sound, audio-video, network infrastructure, and security systems for industries including business, education, healthcare, government, entertainment, and more. Founded in 1973, Ford AV operates nationwide with over 550 employees and offices in major U.S. cities. We deliver enterprise-level solutions for environments like stadiums, airports, corporate offices, healthcare facilities, and houses of worship, with expertise in digital signage, video walls, sound systems, videoconferencing, and intricate lighting systems for performance halls.

Recognized as one of the top AV integrators in the country, Ford AV has completed some of the largest and most complex projects for clients such as ExxonMobil, AT&T, Apple, and the U.S. House of Representatives. Our digital systems, managed by custom software developed by in-house engineers, are known for their reliability and performance. Ford AV has also designed and installed critical systems for telecommunication providers and military command centers, making us a trusted partner for high-stakes projects across the globe. Learn more about our work on our company page under Ford AV Projects.

Ford Audio Video (Ford AV) is a premier AV integrator specializing in the design, installation, and service of sound, audio-video, network infrastructure, and security systems for industries including business, education, healthcare, government, entertainment, and more. Founded in 1973, Ford AV operates nationwide with over 550 employees and offices in major U.S. cities. We deliver enterprise-level solutions for environments like stadiums, airports, corporate offices, healthcare facilities, and houses of worship, with expertise in digital signage, video walls, sound systems, videoconferencing, and intricate lighting systems for performance halls. Recognized as one of the top AV integrators in the country, Ford AV has completed some of the largest and most complex projects for clients such as ExxonMobil, AT&T, Apple, and the U.S. House of Representatives. Our digital systems, managed by custom software developed by in-house engineers, are known for their reliability and performance. Ford AV has also designed and installed critical systems for telecommunication providers and military command centers, making us a trusted partner for high-stakes projects across the globe. Learn more about our work on our company page under Ford AV Projects.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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