Service Dispatcher

Charlotteheatingair; Charlotte (NC); On-site; USD 2,962,000 - 3,720,000; Full time

Benefits offered by this job

Competitive pay

Stable schedule

Team events

Financial counseling

Supportive culture

Job summary

Charlotte Heating & Air in Mint Hill, NC is seeking an organized Service Dispatcher to keep our service technicians on track and our customers informed. This Monday–Friday role supports a family-oriented, growth-minded team.

You’ll coordinate schedules, manage on-call rotations, handle invoices and billing data, and ensure accurate customer records while delivering clear communication.

Qualifications

• Previous dispatching or administrative/customer service experience.
• Service Titan software experience is required.
• HVAC industry or dispatching experience is highly preferred.
• Extremely organized with strong multi-tasking abilities.
• Excellent written and verbal communication skills.
• Good geographical knowledge of the Charlotte service area or strong map-reading skills.

Responsibilities

• Dispatch service technicians efficiently and maintain their daily schedules.
• Schedule return visits with customers once parts arrive.
• Manage the on-call rotation for technicians.
• Keep the customer database accurate and up to date.
• Communicate clearly with customers about scheduling, lead times, and service updates.
• Work closely with department managers, technicians, and accounting.
• Prepare service invoices and timecards for processing.
• Provide maintenance contract billing information to accounting.

Skills

Service dispatching

Customer service

Organizational skills

Communication skills

Map reading

Tools

Service Titan

Job description

Service Dispatcher

$21.50 - $27.00 per hour

Charlotte Heating & Air

Mint Hill, NC

Are you an organized, people-oriented professional who thrives in a fast-paced environment and enjoys keeping things running smoothly?

Charlotte Heating & Air has been proudly serving the Charlotte area for over 20 years. We're a family-oriented company that treats our employees like family - offering support, stability, and genuine care for your long-term success. We're currently looking for a reliable HVAC Service Dispatcher to join our team and play a key role in keeping our service technicians and customers happy.

If you're detail-oriented, enjoy helping others, and want a stable Monday-Friday role with a company that truly values its people, this could be a great opportunity for you.

Why You'll Love Working Here:

• Competitive hourly pay: $21.50 - $27.00 per hour, based on experience
• Year-round, stable employment with consistent hours
• Supportive company culture with annual events and team involvement
• Financial counseling available to help you build your future
• Management that is genuinely involved and invested in your success

Schedule: Monday - Friday, 9:00 AM - 5:00 PM (some weekends may be required)

Office Location: Mint Hill, NC

What You'll Do:

• Dispatch service technicians efficiently and maintain their daily schedules
• Schedule return visits with customers once parts arrive
• Manage the on-call rotation for technicians
• Keep the customer database accurate and up to date
• Communicate clearly with customers about scheduling, lead times, and service updates
• Work closely with department managers, technicians, and accounting
• Prepare service invoices and timecards for processing
• Provide maintenance contract billing information to accounting

What We Offer:

• Great company culture and supportive team environment
• Year-round employment with potential for long-term growth
• Financial counseling and employee-focused benefits

What We're Looking For:

• Previous dispatching or administrative/customer service experience
• Service Titan software experience is required
• HVAC industry or dispatching experience is highly preferred (but not required - we can train the right person)
• Extremely organized with strong multi-tasking abilities
• Excellent written and verbal communication skills
• Good geographical knowledge of the Charlotte service area or strong map-reading skills

At Charlotte Heating & Air, you'll be part of a close-knit team where your contributions are noticed and your well-being matters. This is more than just a dispatching job - it's an opportunity to build a stable career with a company that cares about its people.

If you're dependable, detail-oriented, and ready to join a supportive HVAC company that values work-life balance and long-term growth, we'd love to have you on our team!

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.