Service Dispatcher

Hunter Recruitment Advisors (HRA); Chicago (IL); Presencial; USD 30.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly profit sharing

Health, dental, and vision insurance

401(k) plan with company matching

Paid time off and holidays

Paid software training and careerAdv

Descripción de la vacante

VanDerBosch Plumbing Inc. is seeking an organized, highly communicative Plumbing & Sewer Service Dispatcher with a minimum of 3 years of verifiable experience performing dispatch duties in the plumbing or sewer service industry.

This role is responsible for managing daily field schedules, routing field technicians efficiently across the Chicago area, handling incoming customer service calls, and ensuring optimal technician utilization and customer satisfaction.

Formación

• Minimum 3 years of dispatching experience in plumbing or sewer services.
• Familiarity with ServiceTitan and HouseCall Pro software.
• Strong knowledge of Chicago and surrounding suburbs.

Responsabilidades

• Schedule and dispatch plumbing, sewer cleaning, and excavation technicians to service calls and projects.
• Prioritize and route daily service calls to minimize drive times and maximize efficiency.
• Serve as primary contact for field technicians and coordinate routing changes.
• Answer customer inquiries, collect job details, and set expectations for arrival times.
• Track technician locations and job progress in real time.
• Debrief technicians to verify notes, invoices, and follow-ups.
• Communicate with management to resolve scheduling conflicts and optimize workflow.

Conocimientos

Dispatching experience

Customer service

Communication under pressure

Problem solving

Herramientas

ServiceTitan

HouseCall Pro

Geography of Chicago

Descripción del empleo

VanDerBosch Plumbing Inc. is seeking an organized, highly communicative Plumbing & Sewer Service Dispatcher with a minimum of 3 years of verifiable experience performing dispatch duties in the plumbing or sewer service industry. This role is responsible for managing daily field schedules, routing field technicians efficiently across the Chicago area, handling incoming customer service calls, and ensuring optimal technician utilization and customer satisfaction.

Key Responsibilities

• Schedule and dispatch plumbing, sewer cleaning, and excavation technicians to service calls, emergency requests, and planned projects
• Prioritize and route daily service calls using dispatch software to minimize drive times and maximize field efficiency across Chicago and surrounding areas
• Serve as the primary point of contact for field technicians, assisting with routing changes, job delays, parts coordination, and emergency escalations
• Receive incoming customer calls, answer service inquiries, collect relevant job details, and set clear expectations for service arrival times
• Track technician locations, job progress, and status updates throughout the day in real time
• Debrief field technicians upon job completion to verify accurate job notes, invoice details, and follow-up requirements
• Maintain clear communication with service management and dispatch team members to optimize workflow and resolve scheduling conflicts

Service Dispatcher

VanDerBosch Plumbing Inc. — Chicago, IL

Position Summary

VanDerBosch Plumbing Inc. is seeking an organized, highly communicative Plumbing & Sewer Service Dispatcher with a minimum of 3 years of verifiable experience performing dispatch duties in the plumbing or sewer service industry. This role is responsible for managing daily field schedules, routing field technicians efficiently across the Chicago area, handling incoming customer service calls, and ensuring optimal technician utilization and customer satisfaction.

Key Responsibilities

• Schedule and dispatch plumbing, sewer cleaning, and excavation technicians to service calls, emergency requests, and planned projects
• Prioritize and route daily service calls using dispatch software to minimize drive times and maximize field efficiency across Chicago and surrounding areas
• Serve as the primary point of contact for field technicians, assisting with routing changes, job delays, parts coordination, and emergency escalations
• Receive incoming customer calls, answer service inquiries, collect relevant job details, and set clear expectations for service arrival times
• Track technician locations, job progress, and status updates throughout the day in real time
• Debrief field technicians upon job completion to verify accurate job notes, invoice details, and follow-up requirements
• Maintain clear communication with service management and dispatch team members to optimize workflow and resolve scheduling conflicts

Requirements

Qualifications & Requirements

• Experience: Minimum 3 years of dispatching experience specifically in the plumbing,
• sewer, or HVAC trade
• Technical Skills: Familiarity with trade dispatching software (e.g., ServiceTitan,
• Housecall Pro) and thorough geographical knowledge of Chicago and surrounding
• suburbs
• Communication: Exceptional phone etiquette, active listening, and clear communication
• under pressure
• Problem-Solving: Strong multitasking and conflict-resolution abilities to manage
• schedule changes on the fly
• Target Hourly Pay Range:
  • Entry to Mid-Level (3+ years trade dispatch experience): $22 to $28 per hour
  • Senior / Lead Dispatcher (Heavy volume & ServiceTitan mastery): $28 to $35+ per hour

Benefits

• Monthly profit sharing based on company performance
• Health, dental, and vision insurance options
• 401(k) plan with company matching
• Paid time off (PTO) and paid holidays
• Paid trade software training and career advancement opportunities
• Stable, year-round employment