Service Dispatch Specialist: Match Techs, Elevate Support

C; Roseville (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

C Dispatch Center is seeking a dedicated Dispatcher to join our team in Michigan. This role focuses on evaluating customer calls and matching the right technician to every job, ensuring timely service delivery with accuracy.

Ideal candidates are detail-oriented, organized, and customer-focused, with at least 1 year of dispatching experience in the service industry and proficiency with Microsoft Office. Excellent communication and follow-through are essential.

Qualifications

• 1 year of dispatching experience in the service industry.
• Strong organizational and communication skills.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Evaluate customer calls and match the right technician to each job.
• Record and report service calls with accurate details.
• Relay detailed information to technicians in the field.
• Update customers throughout the day on technician progress.
• Participate in training to grow and develop as a dispatcher.

Skills

Customer service

Communication

Organization

Microsoft Office

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

C Dispatch Center is seeking a dedicated Dispatcher to join our team in Michigan. This role focuses on evaluating customer calls and matching the right technician to every job, ensuring timely service delivery with accuracy.

Ideal candidates are detail-oriented, organized, and customer-focused, with at least 1 year of dispatching experience in the service industry and proficiency with Microsoft Office. Excellent communication and follow-through are essential.