Dispatcher

4abc; California (MO); On-site; USD 40,000 - 50,000; Full time

Job summary

A service company in California seeks a Dispatch Coordinator to manage service appointments and technician assignments. You will be responsible for evaluating calls and ensuring technicians have all the necessary information. Ideal candidates will have at least 2 years of customer service experience, preferably with dispatching. Strong communication and multi-tasking skills are essential, along with Microsoft proficiency. Availability for nights and weekends is required.

Qualifications

• At least 2 years of customer service experience.
• 1 year of dispatching experience is preferred.
• Must be able to work nights and weekends when applicable.

Responsibilities

• Evaluate service calls and assign technicians to appointments.
• Communicate important information to technicians.
• Coordinate with customers to update them on technician availability.

Skills

Customer service experience

Excellent communication skills

Ability to multi-task

Strong sense of urgency

Microsoft proficiency

Job description

Job Details

• Evaluate service calls and assign the best technician to each service appointment
• Embrace change and adapt effectively
• Communicate important information to technicians to ensure they have the best opportunity to service customers efficiently
• Coordinate with customers throughout the day to ensure they are fully updated with technician’s availability
• Work with proprietary and Microsoft systems to perform dispatching functions
• Organizing call counts and technician availability to ensure customers are serviced effectively
• Coordinating with Field Service Managers on availability and scheduling of technicians as well as successes throughout the day

Qualifications

• At least 2 years of Customer Service experience (Required)
• 1 year of dispatching (Preferred)
• Excellent communication skills
• Strong sense of urgency, highly driven and motivated
• Ability to multi-task and adapt to changes simultaneously
• Positive outlook and proactive approach to tasks
• Must be able to work nights and weekends when applicable
• Must be able to pass a pre-employment drug screen and background check
• Microsoft proficient