Service Dispatcher & Field Tech Coordinator

Candcheat; Roseville (MI); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Candcheat in Roseville, MI is seeking a dedicated Dispatcher to evaluate customer calls and match the right technician to each job. The role requires professionalism, attention to detail, and a customer-focused mindset to keep field operations running smoothly.

You will prioritize urgent calls, relay accurate information to technicians, record service calls, and participate in training to grow. A high school diploma and at least one year dispatching experience are expected; strong MS Office

Qualifications

• Minimum of 1 year of experience dispatching in service industry.
• Knowledge of industry is recommended but not required.
• High school diploma or general education degree (GED).
• Previous experience with Microsoft Office.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communication.
• Outgoing personality that blends well with a fast-paced, goal-driven environment.

Responsibilities

• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Participate in training so that you grow and develop as a professional.
• Update customers throughout the day on the technician’s progress.

Skills

Verbal and written communication

Organized

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Candcheat in Roseville, MI is seeking a dedicated Dispatcher to evaluate customer calls and match the right technician to each job. The role requires professionalism, attention to detail, and a customer-focused mindset to keep field operations running smoothly.

You will prioritize urgent calls, relay accurate information to technicians, record service calls, and participate in training to grow. A high school diploma and at least one year dispatching experience are expected; strong MS Office