Dispatcher

C; Roseville (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

C Dispatch Center is seeking a dedicated Dispatcher to join our team in Michigan. This role focuses on evaluating customer calls and matching the right technician to every job, ensuring timely service delivery with accuracy.

Ideal candidates are detail-oriented, organized, and customer-focused, with at least 1 year of dispatching experience in the service industry and proficiency with Microsoft Office. Excellent communication and follow-through are essential.

Qualifications

• 1 year of dispatching experience in the service industry.
• Strong organizational and communication skills.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Evaluate customer calls and match the right technician to each job.
• Record and report service calls with accurate details.
• Relay detailed information to technicians in the field.
• Update customers throughout the day on technician progress.
• Participate in training to grow and develop as a dispatcher.

Skills

Customer service

Communication

Organization

Microsoft Office

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

We are looking for a dedicated and organized Dispatcher to join our team. In this role, you will evaluate customer calls and match the right technician to every job. The ideal candidate is professional, detail-oriented, and passionate about helping others.Learn the business and learn how to prioritize the most urgent customer callsEnsure quality customer experience by relaying detailed and accurate information to the technicians in the fieldRecord and report the service callsParticipate in training so that you grow and develop as a professionalUpdate customers throughout the day on the technician’s progressMinimum of 1 year of experience dispatching in service industryKnowledge of industry is recommended but not requiredHigh school diploma or general education degree (GED)Previous experience with Microsoft OfficeHighly organized with exceptional follow-through abilitiesStrong verbal and written communicationOutgoing personality that blends well with a fast-paced, goal-driven environmentHighly motivated, flexible, and great attitude on life