Service Dispatch & Scheduling Specialist I

jci; Kansas City (MO); On-site; USD 29,000 - 37,000; Full time

Job summary

Johnson Controls is seeking a Schedule Dispatch Coordinator to support field operations within the Security Domain. You will manage dispatch, backlog, and SLAs, coordinating with field teams and vendors to ensure efficient service delivery.

Strong communication, Excel proficiency, and flexibility are essential as you adapt to changing schedules and priority shifts. This role offers a competitive hourly pay range and comprehensive benefits.

Qualifications

• Minimum of 1-year customer service
• Service dispatch scheduling experience
• Flexibility to perform other duties as assigned
• Maintain above satisfactory attendance

Responsibilities

• Dispatch in support of field operation activities
• Manage aging service ticket backlog and SLA
• Ensure technician schedule efficiency
• Coordinate third party vendor meets
• Respond to internal and external inquiries
• Inspect dispatch and parts management as needed

Skills

Customer service

Service dispatch scheduling

Microsoft Excel

Communication skills

Decision-making

Time management

Self-motivated

Tools

Microsoft Office

Job description

Johnson Controls is seeking a Schedule Dispatch Coordinator to support field operations within the Security Domain. You will manage dispatch, backlog, and SLAs, coordinating with field teams and vendors to ensure efficient service delivery.

Strong communication, Excel proficiency, and flexibility are essential as you adapt to changing schedules and priority shifts. This role offers a competitive hourly pay range and comprehensive benefits.