Dynamic Field Operations Dispatch Coordinator

Johnson Controls; Kansas City (MO); On-site; USD 29,000 - 37,000; Full time

Job summary

Johnson Controls is seeking a Schedule Dispatch Coordinator to support field operations within the Security Domain. You will manage service dispatch, backlogs, and SLA adherence, coordinating with team managers and technicians to optimize schedules and service delivery.

The role requires strong communication, Excel proficiency, and the ability to adapt to rapid changes. Minimum 1 year of customer service experience and dispatch scheduling work are essential, with a focus on reliability and

Qualifications

• Minimum of 1-year customer service
• Service dispatch scheduling experience
• Flexibility to perform other duties as assigned
• Maintain above satisfactory attendance

Responsibilities

• Dispatch coordination to support field operations within the Security Domain
• Manage aging service ticket backlog and SLA adherence
• Coordinate with field personnel, team managers, and technicians
• Inspect dispatch and support repair parts management as needed

Skills

Customer service

Dispatch scheduling

Communication

Excel

Time management

Tools

Microsoft Office

Job description

Johnson Controls is seeking a Schedule Dispatch Coordinator to support field operations within the Security Domain. You will manage service dispatch, backlogs, and SLA adherence, coordinating with team managers and technicians to optimize schedules and service delivery.

The role requires strong communication, Excel proficiency, and the ability to adapt to rapid changes. Minimum 1 year of customer service experience and dispatch scheduling work are essential, with a focus on reliability and