Schedule Dispatch Coordinator I

jci; Kansas City (MO); On-site; USD 29,000 - 37,000; Full time

Job summary

Johnson Controls is seeking a Schedule Dispatch Coordinator to support field operations within the Security Domain. You will manage dispatch, backlog, and SLAs, coordinating with field teams and vendors to ensure efficient service delivery.

Strong communication, Excel proficiency, and flexibility are essential as you adapt to changing schedules and priority shifts. This role offers a competitive hourly pay range and comprehensive benefits.

Qualifications

• Minimum of 1-year customer service
• Service dispatch scheduling experience
• Flexibility to perform other duties as assigned
• Maintain above satisfactory attendance

Responsibilities

• Dispatch in support of field operation activities
• Manage aging service ticket backlog and SLA
• Ensure technician schedule efficiency
• Coordinate third party vendor meets
• Respond to internal and external inquiries
• Inspect dispatch and parts management as needed

Skills

Customer service

Service dispatch scheduling

Microsoft Excel

Communication skills

Decision-making

Time management

Self-motivated

Tools

Microsoft Office

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

The NDC Schedule Dispatch Coordinator is responsible for performing dispatch in support of field operation activities within the Security Domain of JCI. They will work closely with NDC Team Managers, Field Service Team Managers, internal Operational Excellence partners, peers, and customers to drive key business initiatives and service delivery. This support includes managing aging service ticket backlog, SLA agreements, ensure technician schedule efficiency, coordinate third party vendor meets, accountable for establishing strong professional relationships with field personnel, answering, and responding to internal and external inquiries along with other duties to drive field service delivery. Schedule Dispatch Coordinators are expected to be able and willing to perform all major functions within the Schedule Dispatch Coordinator role including inspection dispatch and supporting repair parts management, and other duties as assigned.

How you will do it

As a Schedule Dispatch Coordinator team member, it is important to exhibit excellent communication skills, basic knowledge of computer applications, Microsoft Excel skills, strong organizational and decision‐making ability. Being flexible and able to deal with rapid change at a moment’s notice is key to success. NDC team members must be able to speak confidently in driving day‐to‐day operations and scheduling of service dispatch.

What we look for

Required

• Minimum of 1‐year customer service
• Service dispatch scheduling experience
• Flexibility to perform other duties as assigned
• Maintain above satisfactory attendance

Skills Required

• Good written and verbal communication skills, detail‐oriented, flexibility, composure under pressure
• Knowledge of Microsoft office (Email/Excel) and other required programs
• Confidence, problem‐solving, critical thinking skills, positive proactivity
• Decision‐making, self‐motivated/driven, time management and prioritization capability
• Ability to self‐manage, accountability, change agent

HIRING HOURLY RANGE: $20.67 - $27 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.