Service Dispatch & Scheduling Coordinator

McClaren Heating & Air; Northville (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life and disability insurance

Job summary

McClaren Heating & Air Conditioning, Inc. is hiring a Service Dispatcher in East Bridgewater, MA. The role coordinates service requests, assigns technicians, and oversees trade-related documentation and scheduling to ensure smooth service delivery.

You will manage customer inquiries via phone, email, or online platforms, optimize technician routing, and handle emergencies with professional communication. A high school diploma and dispatching experience are preferred.

Qualifications

• Proven experience in customer service or dispatching roles in home services or similar.
• Strong communication and multitasking abilities in a fast-paced environment.
• Familiarity with trade-related administrative tasks such as purchase orders and invoices.

Responsibilities

• Coordinate and schedule service requests from customers.
• Assign technicians based on skillset, location, and workload.
• Manage trade-related documentation and invoicing processes.
• Track job progress and communicate updates to customers and technicians.
• Handle emergency dispatches and prioritise urgent requests.

Skills

Customer service experience

Dispatching

Dispatch software proficiency

Attention to detail

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

McClaren Heating & Air Conditioning, Inc. is hiring a Service Dispatcher in East Bridgewater, MA. The role coordinates service requests, assigns technicians, and oversees trade-related documentation and scheduling to ensure smooth service delivery.

You will manage customer inquiries via phone, email, or online platforms, optimize technician routing, and handle emergencies with professional communication. A high school diploma and dispatching experience are preferred.