Service Dispatcher: Fast-Paced Tech Coordination & Growth

Milton CAT; Milford (MA); On-site; USD 70,000 - 75,000; Full time

Job summary

Milton CAT in Milford, MA seeks a highly organized Service Dispatcher to coordinate repairs, maintenance, and service requests, acting as the primary link between customers, technicians, and internal teams.

You will schedule, route, and dispatch technicians, manage work orders from initiation to completion, and ensure accurate documentation, billing, and customer communication in a fast-paced environment. This role offers growth opportunities within the Service Department.

Qualifications

• High school diploma or equivalent required.
• Experience in dispatching or service coordination and customer service.
• Strong organizational and time-management skills with ability to manage multiple priorities.
• Excellent verbal and written communication; proficient with Microsoft Office.

Responsibilities

• Coordinate customer service requests by scheduling repairs, maintenance, inspections, and emergency service while maintaining clear communication throughout the service process.
• Schedule, route, and dispatch technicians based on customer needs, technician availability, skillset, location, and workload to maximize efficiency and service responsiveness.
• Manage service work orders from initiation through completion, ensuring labor, service reports, warranty information, invoicing requirements, and customer documentation are completed accurately and on time.
• Partner with Product Support, Parts, Sales, Credit, and other internal teams to resolve issues, support customer needs, maintain workflow visibility, and contribute to overall operational excellence.
• Responsibilities and requirements may evolve based on business needs, and additional duties may be assigned as necessary.

Skills

Organizational skills

Time management

Verbal & written communication

Problem solving

Microsoft Office

Education

High school diploma or equivalent

Associate's or Bachelor's degree (preferred)

Tools

ERP systems

Scheduling software

Work order systems

Job description

Milton CAT in Milford, MA seeks a highly organized Service Dispatcher to coordinate repairs, maintenance, and service requests, acting as the primary link between customers, technicians, and internal teams.

You will schedule, route, and dispatch technicians, manage work orders from initiation to completion, and ensure accurate documentation, billing, and customer communication in a fast-paced environment. This role offers growth opportunities within the Service Department.