HVAC Service Dispatcher: Master Scheduler & Customer Liaison

Ultimate Staffing Services; Weymouth (MA); On-site; USD 34,000 - 48,000; Full time

Job summary

Ultimate Staffing Services is seeking an organized Dispatcher for HVAC Service in Weymouth, MA. The role coordinates scheduling, assignments, and communications for technicians to ensure timely, quality service delivery.

Responsibilities include managing work orders, updating customers, and prioritizing urgent calls. The position requires multitasking, attention to detail, and knowledge of HVAC operations.

Qualifications

• High school diploma or equivalent required.
• Associate degree or coursework in HVAC/R or business preferred.
• 2–5 years of dispatching experience, preferably in HVAC or related field.
• Experience with dispatch/service software such as Jonas or XOi.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Schedule and dispatch technicians based on skillset, availability, and priority.
• Adjust schedules throughout the day for emergencies, delays, and changes.
• Coordinate routing and workloads to improve response times and productivity.
• Create, update, and close work orders in the service management system.

Skills

Dispatching

Customer service

Multitasking

Communication

Scheduling

Education

High school diploma

Associate degree in HVAC/R or business

Tools

Jonas

XOi

Microsoft Office

Job description

Ultimate Staffing Services is seeking an organized Dispatcher for HVAC Service in Weymouth, MA. The role coordinates scheduling, assignments, and communications for technicians to ensure timely, quality service delivery.

Responsibilities include managing work orders, updating customers, and prioritizing urgent calls. The position requires multitasking, attention to detail, and knowledge of HVAC operations.