Service Dispatch & Scheduling Coordinator

D.H. Pace Company, Inc.; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and视ion

401(k) with employer match

Paid time off and holidays

Life insurance

HSA and FSA options

Voluntary benefits including life and

Job summary

DH Pace Company, Inc. in Atlanta, GA is seeking a Service Department Coordinator to efficiently coordinate field technicians and ensure customer satisfaction.

The role involves scheduling, billing support, and ensuring service tickets and quotes are accurate. The ideal candidate will have experience in dispatch or high-volume administrative roles, strong communication skills, and the ability to multi-task in a fast-paced environment.

Qualifications

• Experience using Microsoft Office Suite.
• Experience in a dispatch or other high-volume administration field is a plus.
• Excellent communication skills and a focus on customer service.
• Strong time management skills, be organized and the ability to multi-task.

Responsibilities

• Scheduling technicians to customer job sites and finalizing and submitting job details for processing.
• Ensuring customer COD payments are collected prior to job completion.
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets.
• Run, review and manage department reports to ensure the department is meeting customer expectations and commitments.
• Assist with billing paperwork and meeting customer billing document requirements.
• Create and maintain service tickets to ensure service dates are met.
• Work with estimating team to provide service quotes when required.
• Assist field techs with technical/mechanical troubleshooting/problem solving.
• Provide accurate work orders and picking lists to the warehouse for inventory pulling.
• Other responsibilities as assigned

Skills

Dispatch experience

Excellent communication

Time management

Organized

Multi-tasking

Tools

Microsoft Office Suite

Job description

DH Pace Company, Inc. in Atlanta, GA is seeking a Service Department Coordinator to efficiently coordinate field technicians and ensure customer satisfaction.

The role involves scheduling, billing support, and ensuring service tickets and quotes are accurate. The ideal candidate will have experience in dispatch or high-volume administrative roles, strong communication skills, and the ability to multi-task in a fast-paced environment.