Dispatch & Scheduling Coordinator

Dhpace; Bloomington (IL); On-site; USD 44,673 - 64,776; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Generous paid time off plus paid holidays

401(k) with employer match

Employee discounts

Job summary

DH Pace Company in Bloomington, IL is seeking a Department Coordinator to effectively coordinate field employees and ensure high-quality customer service. This role includes scheduling technicians, managing payments, and overseeing department reports. Candidates should have strong Microsoft Office skills, and previous dispatch experience is a plus.

The ideal candidate will excel in communication and organization, balancing multiple tasks efficiently. Join a company that offers comprehensive benefits and a commitment to customer satisfaction.

Qualifications

• Experience using Microsoft Office Suite.
• Experience in a dispatch or high-volume administration role is a plus.
• Excellent communication and customer service skills.

Responsibilities

• Schedule technicians to job sites and process job details.
• Collect customer payments before job completion.
• Manage department reports to meet customer expectations.
• Assist with billing paperwork and customer documentation.
• Create and maintain service tickets and assist field techs.

Skills

Microsoft Office Suite

Communication skills

Customer service focus

Time management

Organizational skills

Multi-tasking ability

Job description

DH Pace Company in Bloomington, IL is seeking a Department Coordinator to effectively coordinate field employees and ensure high-quality customer service. This role includes scheduling technicians, managing payments, and overseeing department reports. Candidates should have strong Microsoft Office skills, and previous dispatch experience is a plus.

The ideal candidate will excel in communication and organization, balancing multiple tasks efficiently. Join a company that offers comprehensive benefits and a commitment to customer satisfaction.