Service Dispatch & Scheduling Coordinator

Dhpace; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Life insurance

Short-term disability

Long-term disability

401(k) with employer match

Health Savings Account

Flexible Spending Account

Voluntary benefits

Employee discounts

Competitive compensation

Job summary

DH Pace Company is seeking a Service Department Coordinator in Atlanta, GA to coordinate field technicians and ensure customer satisfaction. Responsibilities include scheduling, billing support, and collaboration with estimating teams to provide service quotes.

The role requires strong communication, organization, and multitasking abilities, with experience in dispatch or high-volume administration considered a plus. The position offers comprehensive benefits and competitive compensation.

Qualifications

• Experience using Microsoft Office Suite.
• Experience in a dispatch or other high volume administration field is a plus.
• Excellent communication and customer service focus.
• Strong time management and multitasking abilities.
• Represent the company in a professional manner.

Responsibilities

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing.
• Ensuring customer COD payments are collected prior to job completion.
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets.
• Run, review and manage department reports to ensure the department is meeting customer expectations and commitments.
• Assist with billing paperwork and meeting customer billing document requirements.
• Create and maintain service tickets to ensure service dates are met.
• Work with estimating team to provide service quotes when required.
• Assist field techs with technical/mechanical troubleshooting/problem solving.
• Provide accurate work orders and picking lists to the warehouse for inventory pulling.
• Other responsibilities as assigned

Skills

Microsoft Office

Dispatch experience

Customer service

Communication skills

Time management

Organizational skills

Job description

DH Pace Company is seeking a Service Department Coordinator in Atlanta, GA to coordinate field technicians and ensure customer satisfaction. Responsibilities include scheduling, billing support, and collaboration with estimating teams to provide service quotes.

The role requires strong communication, organization, and multitasking abilities, with experience in dispatch or high-volume administration considered a plus. The position offers comprehensive benefits and competitive compensation.