Field Service Dispatch & Operations Coordinator

DH Pace Company, Inc.; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Generous paid time off plus paid holid

Company-paid life insurance, short- &

401(k) with employer match

Health Savings Account (HSA) and Flex

Voluntary benefits including {

Job summary

DH Pace Company, Inc. is seeking a Service Department Coordinator to coordinate field employees in Atlanta, GA. The role focuses on scheduling technicians, ensuring customer satisfaction, and supporting billing and service operations.

You will work closely with the estimating team to provide service quotes and keep tickets on track, ensuring timely service dates and accurate documentation.

Qualifications

• Experience using Microsoft Office Suite.
• Experience in a dispatch or other high volume administration field is a plus.
• Must have excellent communication skills and focused on customer service.
• Must have good time management skills, be organized and the ability to multi-task.
• Represent the company in a professional manner.

Responsibilities

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing.
• Ensuring customer COD payments are collected prior to job completion.
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets.
• Run, review and manage department reports to ensure the department is meeting customer expectations and commitments.
• Assist with billing paperwork and meeting customer billing document requirements.
• Create and maintain service tickets to ensure service dates are met.
• Work with estimating team to provide service quotes when required.
• Assist field techs with technical/mechanical troubleshooting/problem solving.
• Provide accurate work orders and picking lists to the warehouse for inventory pulling.
• Other responsibilities as assigned

Skills

Microsoft Office Suite

Dispatch or high-volume admin

Excellent communication

Time management

Organization

Professional demeanor

Job description

DH Pace Company, Inc. is seeking a Service Department Coordinator to coordinate field employees in Atlanta, GA. The role focuses on scheduling technicians, ensuring customer satisfaction, and supporting billing and service operations.

You will work closely with the estimating team to provide service quotes and keep tickets on track, ensuring timely service dates and accurate documentation.