Service Dispatch and Scheduling Coordinator

DH Pace; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

DH Pace Company, Inc. is seeking a Service Department Coordinator in Atlanta, GA to efficiently coordinate field employees and ensure customer satisfaction. Responsibilities include scheduling technicians, managing job details, and assisting with billing.

The role emphasizes strong communication, organization, and multi-tasking skills, with opportunities to support the estimating team for quotes and to troubleshoot on-site issues as needed.

Qualifications

• Experience using Microsoft Office Suite.
• Experience in a dispatch or other high-volume administration field is a plus.
• Must have excellent communication skills and be customer-service oriented.

Responsibilities

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing.
• Ensuring customer COD payments are collected prior to job completion.
• Maintain technicians' schedules with completed tickets and align tickets with materials, billing and voided tickets.
• Run, review and manage department reports to ensure customer satisfaction and commitments.
• Assist with billing paperwork and meeting customer billing document requirements.
• Create and maintain service tickets to ensure service dates are met.

Skills

Customer service

Communication skills

Time management

Multi-tasking

Tools

Microsoft Office Suite

Job description

DH Pace Company, Inc. is seeking a Service Department Coordinator in Atlanta, GA to efficiently coordinate field employees and ensure customer satisfaction. Responsibilities include scheduling technicians, managing job details, and assisting with billing.

The role emphasizes strong communication, organization, and multi-tasking skills, with opportunities to support the estimating team for quotes and to troubleshoot on-site issues as needed.