Field Dispatch & Operations Coordinator

DH Pace Company, Inc.; Dalton (GA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Paid time off

401(k)

Life Insurance

Disability insurance

Job summary

DH Pace Company, Inc. in Dalton, GA is seeking a Department Coordinator to efficiently coordinate field staff and ensure service delivery meets customer expectations. The role favors detail-oriented, organized individuals with dispatching or scheduling experience.

You will schedule technicians, manage job details and invoicing, prepare reports, and assist with billing to support smooth operations while representing the company professionally.

Qualifications

• Minimum of 1 year experience in office administration, coordination or dispatching.
• Excellent communication skills and customer service focus.
• Ability to manage time, stay organized, and multitask.
• Professional representation of the company.

Responsibilities

• Scheduling technicians to customer job sites and collecting, finalizing, and submitting job details for processing.
• Ensuring customer COD payments are collected prior to job completion.
• Manage department reports to ensure the department meets customer expectations.
• Assist with billing paperwork and meeting customer billing document requirements.
• Create and maintain service tickets to ensure service dates are met.
• Work with estimating team to provide service quotes when required.
• Assist field techs with technical troubleshooting and problem solving.
• Provide accurate work orders and picking lists to the warehouse for inventory pulling.
• Other responsibilities as assigned.

Skills

Communication

Time management

Organization

Multitasking

Customer service

Professional demeanor

Tools

Microsoft Office

Job description

DH Pace Company, Inc. in Dalton, GA is seeking a Department Coordinator to efficiently coordinate field staff and ensure service delivery meets customer expectations. The role favors detail-oriented, organized individuals with dispatching or scheduling experience.

You will schedule technicians, manage job details and invoicing, prepare reports, and assist with billing to support smooth operations while representing the company professionally.