Service Dispatch & Ops Coordinator

Dead River; Brunswick (ME); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Paid time off

Paid holidays

Tuition assistance

Employee discounts

Growth opportunities

Job summary

Dead River seeks a Service Dispatcher to thrive in a fast-paced environment, coordinating dispatching, inventory, billing, payroll, and productivity to ensure top customer satisfaction and department profitability.

Responsibilities include scheduling technicians, handling service calls, managing contracts, and inputting data for invoicing. A strong emphasis on communication, organization, and detail is essential for success in this role.

Qualifications

• High school education or equivalent preferred.
• Strong communication and listening skills.
• Excellent planning and scheduling abilities.
• Attention to detail and accuracy in data input.

Responsibilities

• Answer incoming service calls courteously and log information.
• Schedule technicians for routine maintenance and major repairs as needed.
• Communicate with field technicians about job assignments and progress.
• Input parts and labor data to generate invoices for services performed.
• Manage contract program: set up, renew, and schedule annual maintenance.
• Track and restock parts to support technicians on the road.
• Coordinate the Gas Check program with customers and technicians.

Skills

Communication

Listening

Planning

Scheduling

Attention to detail

Accuracy

Organization

Analytical skills

Dependability

Professional presentation

Overtime flexibility

Adaptability

Education

High school diploma or equivalent

Job description

Dead River seeks a Service Dispatcher to thrive in a fast-paced environment, coordinating dispatching, inventory, billing, payroll, and productivity to ensure top customer satisfaction and department profitability.

Responsibilities include scheduling technicians, handling service calls, managing contracts, and inputting data for invoicing. A strong emphasis on communication, organization, and detail is essential for success in this role.