Service Operations Coordinator - Dispatch & Customer Success

RealREPP; Corpus Christi (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Gym membership

HSA/FSA

Life & disability insurance

Job summary

RealREPP is seeking a Service Coordinator to provide administrative support to the Service Team and be a key point of contact for customers, technicians, and internal departments. The role involves scheduling and dispatching technicians, processing work orders, coordinating resources, and ensuring excellent customer service and operational efficiency.

Responsibilities include handling customer inquiries, assigning technicians, managing documentation, assisting with invoicing, and supporting

Qualifications

• 2+ years of dispatching, administrative, or customer service experience.
• Strong verbal and written communication skills.
• Detail-oriented with excellent organizational abilities.
• Proficient in Microsoft Excel and Word.

Responsibilities

• Serve as primary contact for assigned teams’ customers.
• Receive warranty and service calls, assess issues, and schedule service.
• Dispatch service technicians based on needs, skills, and availability.
• Communicate ETAs and update customers on delays.

Skills

Dispatching experience

Customer service

Organization

Communication

Microsoft Excel

Microsoft Word

Education

High school diploma

AA degree preferred

Tools

Microsoft Excel

Microsoft Word

Job description

RealREPP is seeking a Service Coordinator to provide administrative support to the Service Team and be a key point of contact for customers, technicians, and internal departments. The role involves scheduling and dispatching technicians, processing work orders, coordinating resources, and ensuring excellent customer service and operational efficiency.

Responsibilities include handling customer inquiries, assigning technicians, managing documentation, assisting with invoicing, and supporting