Customer-Focused Service Dispatcher — Weekly Pay & Growth

Dead River Company; Bristol (NH); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) with company match

Paid time off

Paid holidays

Tuition assistance

Scholarships for employees’ children

Discounts on products and services

Growth opportunities

Job summary

Dead River Company in Bristol, NH is seeking a Service Dispatcher to keep our service team moving. You will answer calls, schedule service, dispatch technicians, and help with parts and billing to ensure timely, professional service for customers.

You will thrive in a high-energy environment by staying organized, communicating clearly, and solving problems. We offer weekly pay, competitive benefits, and growth opportunities across our footprint.

Qualifications

• High school diploma or equivalent preferred.
• Customer service, dispatching, scheduling, or administrative experience is a plus, but we're willing to train the right candidate.
• Experience working with service operations, inventory, or billing is helpful.
• Knowledge of petroleum products, heating equipment, or service industries is beneficial but not required.

Responsibilities

• Answer incoming service calls with professionalism, empathy, and a customer-first attitude
• Schedule service calls, preventive maintenance, tune-ups, and annual service contract work
• Coordinate technician schedules and dispatch field personnel efficiently
• Communicate with technicians throughout the day regarding job assignments, updates, and customer needs
• Process service-related billing, parts usage, labor entries, and invoicing
• Reconcile technician billable and non-billable hours
• Manage service contracts, including setup, renewals, scheduling, and terminations
• Support inventory control by accurately tracking parts usage and assisting with vehicle restocking
• Coordinate gas check programs by contacting customers, explaining services, and scheduling appointments
• Resolve customer concerns and elevate complex issues when necessary

Skills

Organized

Detail-oriented

Excellent communicator

Multitasking

Dependable

Computer skills

Analytical

Team-oriented

Calm under pressure

Overtime flexible

Education

High school diploma or equivalent

Job description

Dead River Company in Bristol, NH is seeking a Service Dispatcher to keep our service team moving. You will answer calls, schedule service, dispatch technicians, and help with parts and billing to ensure timely, professional service for customers.

You will thrive in a high-energy environment by staying organized, communicating clearly, and solving problems. We offer weekly pay, competitive benefits, and growth opportunities across our footprint.