HVAC Dispatch Coordinator — Fast-Paced, Customer-First

Carolina Heating Service Inc.; Greenville (SC); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Carolina Heating Service in Greenville, SC is seeking a highly organized Dispatcher to be the communication hub of our service team. You’ll manage inbound calls, schedule service appointments, and coordinate technicians in the field to keep operations running smoothly.

You’ll communicate clearly with customers and field staff, monitor progress, provide updates and ETAs, and assist with invoicing and basic administrative tasks to help the team meet daily goals.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or dispatch preferred.
• Strong communication and multitasking in a fast-paced setting.
• Proficient with scheduling software and computer systems.
• Calm, professional demeanor under pressure; team player.

Responsibilities

• Answer inbound calls and respond to inquiries professionally.
• Schedule, confirm, and adjust service appointments.
• Dispatch technicians based on location, skill, and priority.
• Communicate clearly with field technicians for timely service.
• Monitor job progress and adjust schedules as needed.
• Provide customers updates and ETAs, with follow-up communication.
• Maintain records in dispatch and CRM systems.
• Assist with invoicing, work orders, and basic administrative tasks.
• Support the team in meeting daily performance goals.

Skills

Dispatch experience

Strong communication

Multitasking

Organizational skills

Customer-focused attitude

Education

High school diploma or equivalent

Tools

Scheduling software

CRM systems

Dispatch software

Job description

Carolina Heating Service in Greenville, SC is seeking a highly organized Dispatcher to be the communication hub of our service team. You’ll manage inbound calls, schedule service appointments, and coordinate technicians in the field to keep operations running smoothly.

You’ll communicate clearly with customers and field staff, monitor progress, provide updates and ETAs, and assist with invoicing and basic administrative tasks to help the team meet daily goals.