Dispatch Operations Lead, Field Service Center

D2B Groups LLC; Charlotte (NC); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Short Term & Long Term Disability

Training & Development

Compensation: $60-75k base salary + $5

Job summary

D2B Groups LLC is seeking an on-site Service Office Manager to lead the dispatch operation at a service center in Charlotte. You will manage dispatchers and service coordinators who deploy field technicians to commercial sites, owning outcomes like technician utilization and response times.

You will partner with the Branch Manager and Field Service Manager, ensuring seamless dispatch, scheduling, and billing processes in a fast-paced, high-demand environment.

Qualifications

• 5+ years in dispatch, service operations, or service administration within a field-service environment.
• 3+ years directly managing a team of dispatchers, coordinators, or schedulers.
• Hands-on ownership of a dispatch board supporting a multi-technician field team.
• Comfort operating in a high-interruption environment with emergency calls reshuffling the day.
• Experience with a service management/ERP platform and its scheduling, work order, and invoicing modules.
• Strong written and verbal communication with customers and technicians.

Responsibilities

• Lead, coach, and develop a team of dispatchers and service coordinators responsible for scheduling and deploying field technicians to commercial customer sites.
• Set and enforce standards for call intake, dispatch decisions, response time, documentation quality, and customer communication.
• Work the board alongside the team during peak volume, storm response, and emergency call surges.
• Own the dispatch board across the service territory, balancing emergency service calls, preventive maintenance, warranty work, and project installations.

Skills

Dispatch Management

Team Leadership

Operations Coordination

ERP Platform

Customer Communication

Emergency Dispatch

Tools

ERP Platform

Job description

D2B Groups LLC is seeking an on-site Service Office Manager to lead the dispatch operation at a service center in Charlotte. You will manage dispatchers and service coordinators who deploy field technicians to commercial sites, owning outcomes like technician utilization and response times.

You will partner with the Branch Manager and Field Service Manager, ensuring seamless dispatch, scheduling, and billing processes in a fast-paced, high-demand environment.