Part-Time Customer Care Coordinator – Logistics Support

Saia Inc.; Dothan (AL); On-site; USD 29,000 - 33,000; Full time

Job summary

Saia Inc. in Dothan, AL is seeking an entry-level Clerk – Operations Assistant to support terminal operations with clerical and customer service tasks, ensuring shipment documentation is accurate and organized.

You will answer calls, coordinate dock pickups, assist drivers, and contribute to smooth daily operations. A high school diploma or GED is required, along with US work eligibility and clear English communication.

Qualifications

• Experience in customer service or related field preferred.
• Ability to read, write and communicate effectively in English.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Prepare, print, scan, and organize documentation for terminal operations.
• Maintain filing and recordkeeping systems for shipments and terminal records.
• Distribute paperwork for outbound shipments with operations staff.
• Review outbound load paperwork for accuracy before dispatch.
• Answer inbound calls and emails to resolve issues and assist customers.
• Coordinate dock pickups/drops with operations staff.
• Assist drivers and provide support for line haul activities.
• Identify and escalate paperwork or process issues to prevent delays.

Skills

Customer service

Data entry

Phone/Email etiquette

Communications

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Inc. in Dothan, AL is seeking an entry-level Clerk – Operations Assistant to support terminal operations with clerical and customer service tasks, ensuring shipment documentation is accurate and organized.

You will answer calls, coordinate dock pickups, assist drivers, and contribute to smooth daily operations. A high school diploma or GED is required, along with US work eligibility and clear English communication.